Email address of CEO

fjh

Hi had nothing but problems with Willis Towers Watson- anyone got an email address for the CEO or a senior director please? looking to make a complaint
Thansk

Enterprise_1701C

There's a website called www . ceoemail . com (without the spaces, for some reason this website does not like it but it is legit) - try on there.

Brynsam

If you're going to complain, a letter will make far more impact than an email. It takes a bit more time and trouble and demonstrates you are seriously hacked off.

Alibert

Don't fool yourself .. your email will be dealt with by the CEO 's assistant

tigerspill

Brynsam wrote: »

If you're going to complain, a letter will make far more impact than an email. It takes a bit more time and trouble and demonstrates you are seriously hacked off.

Not true. Email is a much more efficient way of dealing with issues. Most companies have a chairman's complaints department that are fully geared up to work from email. Letters are just likely to get dumped (if they are ever even picked up these days) as they fall outside process and are much less easily handled.

Malthusian

Just send a letter to "Complaints Department, Willis Towers Watson". Ensure that it includes the words "For avoidance of doubt, please treat this letter as a formal complaint".

Sending a letter to the CEO at this stage has zero chance of improving the possiblity of your complaint being resolved compared to sending it to the complaints department. On the downside it risks the letter being chucked in the bin, which means that you won't have started the eight week clock for them to deal with your complaint, after which you can go to the Financial Ombudsman or Pensions Ombudsman.

I have sent letters to addressed to the CEO in the past when the complaints process has proved inadequate. But if you haven't gone through the complaints process, the best case scenario is that the CEO's secretary will forward it to the complaints department, and the worst case is that they ignore it.

tigerspill

Malthusian wrote: »

Just send a letter to "Complaints Department, Willis Towers Watson". Ensure that it includes the words "For avoidance of doubt, please treat this letter as a formal complaint".

Sending a letter to the CEO at this stage has zero chance of improving the possiblity of your complaint being resolved compared to sending it to the complaints department. On the downside it risks the letter being chucked in the bin, which means that you won't have started the eight week clock for them to deal with your complaint, after which you can go to the Financial Ombudsman or Pensions Ombudsman.

I have sent letters to addressed to the CEO in the past when the complaints process has proved inadequate. But if you haven't gone through the complaints process, the best case scenario is that the CEO's secretary will forward it to the complaints department, and the worst case is that they ignore it.

My experience is that I have received super customer experience when emailing the CEO directly. Normally a response in a couple of hours and a good resolution - often with a cash payment for the hassle.
To the extent after a single failed call to normal customer experience, I go straight to the CEO. My time is to valuable.

Marcon

You're complaining to the wrong firm. If WTW are the third party administrators of an occupational scheme, your starting point is a complaint to the trustees. They are responsible for the running of the scheme, including the conduct of third parties to whom they have delegated particular functions.