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Mobile phone question

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Hi, wondering if someone can help
A relative has handed me their mobile phone to 'sort out!' Somehow they've fiddled with it and created a situation where the phone is asking for a password for them to get into it.

The thing is, they said they never, ever set up a password and never needed one for the phone. They bought it second hand a couple of years ago at cash converters. It's a Samsung, quite an old model.

I have a feeling this is going to be complicated to 'sort out,' but asking here just in case there's a simple solution....but I doubt it. :( I wish they'd just use the phone for what it's for and not press other stuff :rotfl:

Comments

  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What exactly is the message that appears? Is it asking for a PIN, a PUK, SIM lock, a password, etc.?


    If you insert a different SIM on the same network, does the phone still ask for a "password"?


    What model is the phone?
  • Jenna64
    Jenna64 Posts: 55 Forumite
    Samsung Galaxy Fame GT S681 10P

    It's just got a box with a flashing cursor on the front of the screen. Assuming it wants a password...

    i'll try my SIM in it...
  • Jenna64
    Jenna64 Posts: 55 Forumite
    It's not recognising my sim, although we're on the same network. Mine is smaller and I've moved it around a few times but it's saying there's no sim. And it's still got the box up that looks like it wants a password.

    Maybe that means the fault is on the phone though?
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
    1,000 Posts Third Anniversary Name Dropper
    if the sim is smaller then it will not work unless put in an adaptor , go pickup / buy a sim from same network from local shop / garage

    regarding password , is this as the phone boots up , or when android has loaded
  • Jenna64
    Jenna64 Posts: 55 Forumite
    It's when it's loaded. Although you can't see the usual icons, I assume because you first have to unlock the thing with a password..

    I'll do that with the sim, thanks.
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
    1,000 Posts Third Anniversary Name Dropper
    ok I am thing a full reload of android , await other replies
  • that
    that Posts: 1,532 Forumite
    I'd remove the battery, count to 10 slowly and then put the battery back.

    Every phone that had gone bad that I have delt with has an error message displayed. Every one with no message or gobbledegook needed its firmware re-flashing
  • pmduk
    pmduk Posts: 10,681 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    She may have accidentally turned on the PIN lock, which network is it, we'll try the default code,

    Is the phone registered to her?

    You need to be using a mini SIM, ie the largest size normally used nowadays
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