How can I find an address for a website that has not delivered?

ShinyGirl

I ordered a top from a website called Robertbarrows.co.uk (looked like a UK site to me) on 30.05.18. I have not received the top and the order still says 'pending' when I log in.

There is an email form to contact them which I have, 5 times.

I cannot however, find an address or contact tel number anywhere. I have looked on the Whois website to find out who owns the domain name but it will not tell me.

Can anyone tell me any other way of finding out who owns the site and how I can contact them? It is possibly in germany but I'm not sure. Citizens advice were no help either.
Thanks

photome

looks like a dodgy chinese site to me., a site to be avoided



doubt you will ever see anything and even if you did it would be sub standard quality.


get in touch with your card company assuming you paid by card and tell them you havent received anything and you want to apply for a chargeback

Fosterdog

I can't see anything on that site that would suggest it is a genuine seller, or at least not a genuine U.K. seller.

It looks like they only accept payment by card, if that's how you paid contact your card issuer to start a s75 claim or chargeback depending on type of card used and value of item.

unholyangel

Has all the hallmarks of a scam/chinese website.

Poor english such as:

Thank you for visiting our shoes shop.Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for your online shopping.

Only a contact us form, no postal address (which is required of UK & EU companies by e-commerce laws).
No proper T&C's page.

agrinnall

This is why you should check for an address (preferably in the UK) before placing an order, rather than finding out too late that your money has disappeared into a black hole.

ShinyGirl

OK thanks for the info. Lesson learned (hopefully!)

MB69

I love this:

=======================
We work to your overall satisfaction. If for some reason you are not completely satisfied with your purchase, you can get a full refund of the product price and related tax within sixty (30) business days after receipt of product (s).
======================



Far too many UK looking websites nowadays around for stuff!

Greta_Sharbo

ShinyGirl wrote: »

Citizens advice were no help either.
Thanks

To be fair to CACH, its not their job to find the traders address for you.

vikingaero

That is one nasty site!


No physical address, no geographical landline, no who.is, webform contact only etc etc.


Your only option will be a chargeback on the card you used. The call centre agent will often be primed to deter chargebacks so ask politely 3 times and then ask to escalate to a formal complaint.

robatwork

False name, pile in Surrey worth a couple of million, German registrar.

All stinks of a colossal scam.


Domain name:
robertbarrows.co.uk

Registrant:
Majbk Lynfs

Registrant type:
Unknown

Registrant's address:
Derwent,The Fairway
Weybridge
Surrey
KT13 0RZ
United Kingdom

Data validation:
Nominet was not able to match the registrant's name and/or address against a 3rd party source on 10-Feb-2018

Registrar:
1api GmbH [Tag = 1API-DE]
URL: http://www.1api.net

Relevant dates:
Registered on: 10-Feb-2018
Expiry date: 10-Feb-2019
Last updated: 10-Feb-2018

Registration status:
Registered until expiry date.

Name servers:
f1g1ns1.dnspod.net
f1g1ns2.dnspod.net