HL Platform Broken Again

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Johnnyboy11
Johnnyboy11 Posts: 319 Forumite
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in Savings & investments
Fund prices

We are aware that some fund prices have not updated and are showing the price as at 17 July. We are urgently working to resolve the issue and apologise for the inconvenience.
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  • AnotherJoe
    AnotherJoe Posts: 19,622 Forumite
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    "again" ???
  • Alexland
    Alexland Posts: 9,653 Forumite
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    Yes looks like HL do have a problem and have put a banner up on their contact us page. I noticed this happens regularly on some funds such as LTGE and assumed it was the fault or policy of the fund manager rather than HL. I have never bothered checking if the price has updated on other platforms.
  • kidmugsy
    kidmugsy Posts: 12,709 Forumite
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    That's bad news. What makes their rather high charges worthwhile is that their service is excellent.
    Free the dunston one next time too.
  • DennisTenus
    DennisTenus Posts: 483 Forumite
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    AnotherJoe wrote: »
    "again" ???

    First time I've been aware they have had a problem like this and been with them since October last year
  • Wildsound
    Wildsound Posts: 365 Forumite
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    I've seen this happen a few times this year. Noted that it always seems to be on a day when my portfolio does freakishly well (1%+ up in day). Coincidence?
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
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    Alexland wrote: »
    Yes looks like HL do have a problem and have put a banner up on their contact us page. I noticed this happens regularly on some funds such as LTGE and assumed it was the fault or policy of the fund manager rather than HL. I have never bothered checking if the price has updated on other platforms.
    Wildsound wrote: »
    I've seen this happen a few times this year. Noted that it always seems to be on a day when my portfolio does freakishly well (1%+ up in day). Coincidence?
    kidmugsy wrote: »
    That's bad news. What makes their rather high charges worthwhile is that their service is excellent.

    Looks like those high fees are worth squat.

    Except on the discounted funds, HL are overpriced. I have never understood why so many people seem to think the service is so amazing compared to any other platform that it is worth [STRIKE]wasting your money on[/STRIKE] paying more for.
  • Johnnyboy11
    Johnnyboy11 Posts: 319 Forumite
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    Wildsound wrote: »
    I've seen this happen a few times this year. Noted that it always seems to be on a day when my portfolio does freakishly well (1%+ up in day). Coincidence?


    Same here, and Terry Smith's Fundsmith was up a stonking 2.5% :)
  • Alexland
    Alexland Posts: 9,653 Forumite
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    Yeah some of the gains this week have been nuts.
  • DennisTenus
    DennisTenus Posts: 483 Forumite
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    Alexland wrote: »
    Yeah some of the gains this week have been nuts.

    Makes me a little nervous.... we heading for a downward dip....
  • ColdIron
    ColdIron Posts: 9,092 Forumite
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    DennisTenus wrote: »
    Makes me a little nervous.... we heading for a downward dip....
    We are always 'heading for a downward dip', and I think you know this intellectually, so there is no reason to be nervous
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