Can holiday provider call to say the price is wrong after booking?

Jolloyd

I have just booked a UK holiday. Everything went through fine but the holiday providers have called me since to say that the price is wrong and said I need to pay another £900(ish) for this to go ahead. I did check out the terms and conditions on booking and it didn't say anything about them being allowed to change the price. I understand that this was an error on the website but can they actually do this? Or is there a way that I can actually keep this holiday for the price that I have booked it for? Also, there is a non refundable deposit on this... where do I stand with this either way?

Many thanks

p00hsticks

You may be better off asking on the 'consumer rights' part of the forum.

What do the booking conditions say ?

I'm not an expert but £900 is a fairly hefty difference, so I think it could be argued that it was an obvious error on the website.

I don't think you'd be entitled to demand that they give you the holiday at the erroneous price, but in my opinion in the circumstances I think that they should give your deposit back if you say you don't wish to proceed at the corrected price.

hcb42

Yes they can do this assuming that it was an obvious error - unless it was a very expensive holiday to start with it sounds like it was. How much did you think you were getting it for?

tacpot12

They have to sell you the holiday for the original price or refund your deposit as it was their mistake. I would negotiate with them - offer them £500.

cwc1899

I too have been caught out like this too.
A website called s*nm*ster after two days of booking online phoned me and said the price was wrong and that the cost of the flights had gone up. I paid in full and I was not allowed to cancel and reluctantly paid nearly £700 extra costs, yet when trying to book the same holiday from another device, I found that they were still offering the holiday at the same price I had originally paid!
Surely it is their responsibility to maintain their websites? And, surely they should not have accepted my full payment?
On top of that, I was charged an admin fee of over £100 for the changes that were their fault!
I was asked to leave some feedback on feefo and so left an honest review with my full feelings and emotions plainly left for their perusal. They do not read them...
Oh but there were hundreds and hundreds of similar tales.
How can these companies keep getting away with this? They obviously do not read their reviews....

So, I do not think you should pay. Be stronger than I was and get what you have already paid for. Good luck!

beyondhelp?

cwc1899

I think you will find you were covered by the distance selling rule, which allows you 28 days (I think) to get your money back. You were NOT ALLOWED to cancel? Think you may have a case there.

Jolloyd

I would definitely look further into this before parting with any more money. consumer rights and distance selling rules would both apply. Have you taken a screen shot of the original offer? I would start there, especially if it is still being offered at that price.

As it is in the UK I personally would probably just turn up on your booked date without paying the difference and cause a huge stink.

News_From_Nowhere

I don't believe the long-distance selling regulations apply to things such as holidays or concerts etc. However, you could try Citizen's Advice or even the ASA.