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  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Why not just put a claim in through PayPal as item not received. Should be easy as you have a message trail from the vendor admitting that they can't supply the goods ordered.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    LilElvis wrote: »
    Why not just put a claim in through PayPal as item not received. Should be easy as you have a message trail from the vendor admitting that they can't supply the goods ordered.

    OP doesn't have an account with paypal and they were not acting as a intermediary here.

    It would be like a retailer using streamline to process payments and us telling a poster to take the dispute to streamline - which isn't going to help the poster because they have no contract with streamline therefore no contractual rights to enforce.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    unholyangel wrote: »
    OP doesn't have an account with paypal and they were not acting as a intermediary here.

    It would be like a retailer using streamline to process payments and us telling a poster to take the dispute to streamline - which isn't going to help the poster because they have no contract with streamline therefore no contractual rights to enforce.

    Apologies - I hadn't re-read the OP. Just read PayPal and went from there - my bad (sprog's new favourite phrase).
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    LilElvis wrote: »
    Apologies - I hadn't re-read the OP. Just read PayPal and went from there - my bad (sprog's new favourite phrase).

    Don't apologise, I did the same - skim reading.

    It would seem the website uses Paypal to process payments, which isn't the same as the consumer using Paypal to pay.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    theonlywayisup wrote: »
    Don't apologise, I did the same - skim reading.

    It would seem the website uses Paypal to process payments, which isn't the same as the consumer using Paypal to pay.

    I think we're all guilty of misreading at one time or another!
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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