Reimbursement from Coop for funeral bill not forthcoming

MasterShardlake

Hi there,
My wife's mother died recently and her brother paid the bill for the Doctor's certificates (£164). This was in March. The lady at the Coop Funeral Care told my wife that this was clearly covered in the pre-paid funeral plan and that therefore we would quickly be refunded. Although she has requested (repeatedly) that the main office reimburse my wife's family for this, nothing happens. When we try to call the main office they blandly reassure my wife that we will be refunded, but nothing happens. What is the best way to pursue this? Is there a complaints procedure? It has cast a shadow over the whole service given by the Coop during what has been a distressing time.

AnotherJoe

Try posting on their Twitter account.


"Still waiting a refund 12 weeks after it was acknowledged one would be provided" or something like that.

Robin9

Time for a written letter marked COMPLAINT

Don't bother with email or phone

paddy's_mum

MasterShardlake wrote: »

What is the best way to pursue this?

I'd say you have very effectively just done it!

Perhaps some kind person should point out this thread to the manager of the Co-op's financial section.