BT.COM redcare service!

deary65

Could some one explain the following as i have not a clue what it means.

Redcare is a specialised BT alarm system that contacts the emergency services using a telephone line based signal. In some cases broadband may interfere with this signal so we recommend that you contact BT to have this alarm service removed. Please note, this is a very specialised alarm product and TalkTalk broadband is compatible with all other home alarm systems.

normanmark

Basically if you use BT Redcare then you cant have broadband on that line.

If you want broadband on a line that has BT Redcare then you need to get the Redcare service removed

deary65

that i understand but how did it get there is what i would like to know. I have sent an email asking.

normanmark

Well do you have a security alarm at your house? If so then you might have a Redcare service on your line.

BT redcare is a developer of software used to remotely monitor a variety of electronic systems. The company's products include applications for keeping tabs on the status of security and fire alarms (redcare), vending machines (vendonline), refrigeration and temperature control systems (coldcall), and closed-circuit video transmissions (rs 1000). BT redcare targets customers in industries that have need for tools to enable remote asset and facilities management

http://www.redcare.bt.com/

0800 800 828

gt94sss2

normanmark wrote: »

Basically if you use BT Redcare then you cant have broadband on that line.

If you want broadband on a line that has BT Redcare then you need to get the Redcare service removed

Redcare systems fitted since 31 July 2003 are actually ADSL compatible

Regards
Sunil

normanmark

Sunil there was a period this year where Redcare systems were actually incompatible, not sure now as i no longer work at Wholesale

deary65

Thank you all for the replies. I have an alarm system but have no recollection of asking for a redcare service. Do you have to pay for this service.
Thanks again.

hammy_the_hammer

BT adsl is compatible with redcare although the jumpering may need re-configuring in the exchange....the OP by the look of it has found something to do with talk talk ...redcare is not run to LLU lines