MSE PPI bill

Djh_2

Hi, my dad used the MSE form to claim PPI and won but we were shocked that out of his small 'win' he had to pay over a £1000 straight away to cover the claim, we used the form on Martins page as we expected 100% of the payout and for it not to come with a bill attached, was also shocked that Capital One had also taken £300 out his payment yet they owed it him,so almost £1500 is taken before he can touch it is frankly wrong.

campbell19925

Djh wrote: »

Hi, my dad used the MSE form to claim PPI and won but we were shocked that out of his small 'win' he had to pay over a £1000 straight away to cover the claim, we used the form on Martins page as we expected 100% of the payout and for it not to come with a bill attached, was also shocked that Capital One had also taken £300 out his payment yet they owed it him,so almost £1500 is taken before he can touch it is frankly wrong.

£1000 to who?

Capital one probably took it because he owes them money.

dunstonh

but we were shocked that out of his small 'win' he had to pay over a £1000 straight away to cover the claim,

Who did you pay £1000 to? You havent said.

It wont be MSE as your title suggests.

we used the form on Martins page

MSE tends to send you to Resolver which has no form. MSE itself doesnt have a form. Alternatively, you often see the FOS version of the form. Are you sure he actually used MSE for information and didnt employ a claims company?

was also shocked that Capital One had also taken £300 out his payment yet they owed it him

Deductions can cover a number of things
1 - defaults/arrears/amounts written off as a settlement
2 - tax on the interest element of the redress
3 - claims made on the policy

So, what was the deduction for?

so almost £1500 is taken before he can touch it is frankly wrong.

provide the information requested above and we will tell you whether it is wrong or not. Almost certainly it will not be wrong.