Unsatisfactory EICR

thomasallan2000

Hi all,

Before we bought our house, we asked a local electrician to complete an EICR and assess the state of the electrical installations in the house. They carried out an EICR pre purchase, noting some issues, and carried out works a month later post purchase, noting they had corrected the issues. They then issued an EIC/NIC certificate.

Some months later, electricians from another company visited to look at a light that doesn't work on our landing and noted the electrical installations to be unsafe, rubber wiring, aluminium this or that, plus no earth present at any point in the lighting (doesn't mean much to me, but apparently isn't great) and called into question the work done by the previous lot! He wrote us a letter detailing his concerns. A further visit from another electrician resulted in them issuing a dangerous installation report and alarm that these hadn't been picked up on in the report.

So concerned now, we referred the work to the regulator and complaints people the EIC/NIC and they took the case on board: the outcome was that there were some issues with the initial report and some reasons why it wasn't satisfactory. The outcome however was only that they would take this up with the company themselves and the nature of their on going discussions with them was private and confidential.

So, using the outcomes from the NIC/EIC investigation, we took this up with the company themselves requesting a refund and asking them to meet some of doing the cost of the works they failed to notify us of. They put up a fairly robust response saying they are conceding nothing whatsoever, despite the feedback from NIC/EIC, and stating their reasons why.

We have ran this past Citizens Advice, and have taken a look at the consumer ombudsman, who can only work with companies who register with them.

Considering next steps:

Is there no other way to address this issue other than moving on and forgetting it or going to the small claims court now?

Thanks in advance