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Bad Start with Saga Insurance

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I took up an offer with Saga for home insurance. I received an email from them saying that I needed to download my documents and check them by logging in to their website "My Saga". When you try to do that, it tries to verify your email account before letting you in. Well, repeated attempts to do that result in nothing more than me receiving an email from them which is encrypted; it's not activating the email address for the account.

So, I called them by phone and was told that the call centre is so busy that they can only offer to call me back sometime within 24 hours.

This all sounds like pretty poor service to me; tempting to cancel it! Anyone know if this is typical?

Comments

  • Skippy13
    Skippy13 Posts: 206 Forumite
    Part of the Furniture 100 Posts
    I had the same issue with the call centre when my Mum died and I was dealing with her estate and I don't recall anyone calling me back.

    Add to that the fact that someone laughed when I said I was phoning to talk about my late Mum's policy and I would never recommend Saga again.
  • NCC-1701
    NCC-1701 Posts: 530 Forumite
    500 Posts Third Anniversary
    TychoTMA wrote: »
    I took up an offer with Saga for home insurance. I received an email from them saying that I needed to download my documents and check them by logging in to their website "My Saga". When you try to do that, it tries to verify your email account before letting you in. Well, repeated attempts to do that result in nothing more than me receiving an email from them which is encrypted; it's not activating the email address for the account.

    So, I called them by phone and was told that the call centre is so busy that they can only offer to call me back sometime within 24 hours.

    This all sounds like pretty poor service to me; tempting to cancel it! Anyone know if this is typical?


    If they are having the problem you describe they will indeed be very busy. They will not have dozens of spare staff just in case a problem arises.
  • TychoTMA
    TychoTMA Posts: 44 Forumite
    Seventh Anniversary 10 Posts Name Dropper
    Well, 3 days have past and I've still not heard from them :(.


    Speaks for itself doesn't it? Saga do not seem to be very good.
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