Currys misrepresentation

Mylo75

I bought a 2016 UHD Samsung TV from currys in store and now Samsung have stopped supporting it. They promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 and world Cup in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. So my telly I bought in November 2016 is deemed as out of date by Samsung!!!!!!
Do you know that Samsung have supported their 2017 models but ot their 2016 models.

techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/ this how's currys advertising the SmartThings dongle.

Also a SmartThings dongle was promised to be released with this tv "Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately. Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV" now Samsung have said this dongle will never be released.

This is clear misrepresentation from currys and so I presume under the 2015 consumer rights act I should be entitled to a full refund or replacement. All currys have offered is a £150 voucher.

Any help advice appreciated.

See this thread for full info because I have probably explained it badly
eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund/td-p/358805/highlight/false

Sorry if posted in wrong forum

Browntoa

Read

https://forums.moneysavingexpert.com/discussion/5855346/get-a-full-refund-on-your-samsung-ks-model-television&highlight=samsung+tv

Existing thread

Mylo75

Yea I'm just trying to shine more light on this issue and maybe Martin or someone at moneysavingexpert would like to look into this problem of currys disregard for the law.

pmduk

Your first issue was not doing your research before entering Currys. I remember browsing laptops one day (NB not purchasing then), saw one I liked and asked if they had one similar with a CD drive. I was told it was included. I pointed at the sign saying no optical disc included and was told that didn't mean CD drives. I'm no computing whizz, but I know that much! The assistant was still looking puzzled as I walked out the store.

shaun_from_Africa

Currys misrepresentation

http://!!!!!!/egS19