Moving to new platform

dunstonh

Currently we are both trying to switch funds to AJ Bell, to do this we have to sell the bespoke Halifax funds, take the cash and deposit in our new AJ Bell accounts.

Why are you having to do that?
It seems an unnecessary step.

My partners investment was purchased around 15 years ago, when you could do this in branch. Now Halifax branch staff are afraid of interacting with customers.

They are not afraid. They are not authorised to do it. Key difference.

So, my reply is to think twice about Halifax as a platform

If you are talking about investments from 15 years ago then it will not be a platform. The UK's first platform launched in 2003 and SW in branch holdings from that era didnt use a platform.

for us, the charges are still very high (my partner has paid more than £90k in charges over the term of her investment - for rotten service and an average level of growth).

1 - its a bank. So, it was always going to be expensive and low quality. It was the first day you bought it. General rule of thumb is to not use bank investments
2 - charges from 15 years ago are over 5 years out of date (due to the 2013 changes)

londoninvestor

MattR1972 wrote: »

So, my reply is to think twice about Halifax as a platform - for us, the charges are still very high (my partner has paid more than £90k in charges over the term of her investment - for rotten service and an average level of growth).

Sorry for your trouble - it sounds very painful. These issues do sound though very much like they relate to the Scottish Widows investment, and wouldn't have a lot to do with the Halifax Sharedealing platform for holding shares and (non-Scottish Widows) funds.