Samsung are a joke!

heartsfan

Bought a Samsung Tab S2 in January 2017 brand new straight from the Samsung Shop online and not had one problem with it until 2 weeks ago when it refused to turn on or charge. I would sometimes get the Battery image when I plugged in a charger but always showed 0%.

Got in touch with Samsung who arranged for UPS to pick the device up and take it to the nearest repair centre.

Got an email and phone call today from the repair centre saying it had been deemed out of warranty as there were screws missing inside the device and they detected a 3rd party repair.

So they want me to pay £144 to get this repaired.

As I said before I have never had a problem so it has never been 3rd Party repaired. So did I really get a brand new device when bought or did I get a 2nd hand device??

The Samsung repair centre gave a number to call to dispute this but after being passed from a supervisor to customer service they all refuse to refute the engineers report.

Absolute joke! Basically they are calling me a liar about a 3rd party repair.

AndyPix

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fred246

I can only suggest paying it and then complaining. Threaten them with legal action and if they don't respond you could gamble on ?£30 taking them to the Small Claims Court using Money Claim Online. They are likely to just pay up. If you went to court you would just have to argue that you wouldn't pay for a third party repair for a product under warranty. There is a very good chance a judge would agree with you. If they believed Samsung then you would lose £30.