Return of goods - how to ensure a refund

hollydays

Molly_Magic wrote: »

I have recently purchased something (cost £600) from a private individual via an internet selling site and have not received what I agreed to buy.

I paid in cash and a courier collected the item (but did not check what was in the box).

I wrote to the seller and they have responded stating that they will refund my money if I return the goods in the box to them. They state that they will cover the cost of the postage (as they have no means to collect the item). It is a long way for me to return the goods physically and they have said that they don't wish me to do this either as they feel threatened by me!

Whilst the item is worth very little (I believe) I don't want to pay postage and then find that my money is not refunded.

Is there a mechanism for monies to be held pending return of the item?

How did the explain wrong item being sent?

hollydays

If your family member could post it to you why couldn't the seller?

Molly_Magic_2

hollydays wrote: »

If your family member could post it to you why couldn't the seller?

I was skeptical as to whether the item would be sent hence asking the family member to collect it. The seller wouldn't accept Paypal so I wanted to make sure it would be received.

Molly_Magic_2

hollydays wrote: »

How did the explain wrong item being sent?

There has been no explanation at all. I wonder if the item I was sent photos of was ever owned by the seller in the first place - I just don't know.