PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Missing CHAPS payment. Not able to complete.

Options
2»

Comments

  • letitbe90
    letitbe90 Posts: 345 Forumite
    I wouldn't, your bank manager can't do anything. I worked in a bank and I do feel sorry for branch staff as truly they have so little power - but they take all the brunt of customers. To us in head office, they were just sales and customer service staff, nothing more. Product knowledge wise we were never impressed with them either.

    It is head office which has all the power and when I worked in head office (Santander, HSBC and RBS), I can tell you that branch staff would never have any influence on the security and fraud team. In fact, it would be a breach of security and fraud protocols if they had ANY influence at all!
  • smartie12
    smartie12 Posts: 7,658 Forumite
    Part of the Furniture Combo Breaker
    Regional manager is on the case apparently. Our vendors are being lovely. Our solicitor and estate agents are being great too luckily.

    But I just want to be in my house!!!
    BLOWINGBUBBLES:kisses2: SMARTIE12
  • letitbe90
    letitbe90 Posts: 345 Forumite
    smartie12 wrote: »
    Regional manager is on the case apparently. Our vendors are being lovely. Our solicitor and estate agents are being great too luckily.

    But I just want to be in my house!!!

    Don't want to make you feel down but, the regional manager is just another glorified sales person - they have no influence on security and fraud protocols - although they will say whatever they can to comfort you, lie if they have to :).

    Hope it all sorts out soon for you and doesn't end up being too much of an inconvenience.
  • PasturesNew
    PasturesNew Posts: 70,698 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Of absolutely ZERO comfort to you whatsoever .... but ... it's a good job you tried to complete on a Monday and not a Friday! Imagine the anguish of going an entire weekend (possibly a bank holiday one) .... with this happening! NOBODY works weekends.... nobody around, nobody to contact, nobody to check, to look, to enquire, to care...

    Fingers still crossed for you!
  • smartie12
    smartie12 Posts: 7,658 Forumite
    Part of the Furniture Combo Breaker
    letitbe90 wrote: »
    Don't want to make you feel down but, the regional manager is just another glorified sales person - they have no influence on security and fraud protocols - although they will say whatever they can to comfort you, lie if they have to :).

    Hope it all sorts out soon for you and doesn't end up being too much of an inconvenience.

    But it's working it's way up! That's the branch's doing. Husband is also on the phone to someone hoping to get somewhere.
    BLOWINGBUBBLES:kisses2: SMARTIE12
  • smartie12
    smartie12 Posts: 7,658 Forumite
    Part of the Furniture Combo Breaker
    PasturesNew wrote: »
    Of absolutely ZERO comfort to you whatsoever .... but ... it's a good job you tried to complete on a Monday and not a Friday! Imagine the anguish of going an entire weekend (possibly a bank holiday one) .... with this happening! NOBODY works weekends.... nobody around, nobody to contact, nobody to check, to look, to enquire, to care...

    Fingers still crossed for you!

    We did still have a bit of a rubbish weekend as it was Friday afternoon we realised there might be a problem. It was my 40th birthday party Friday night as well so that was slightly ruined :(
    BLOWINGBUBBLES:kisses2: SMARTIE12
  • letitbe90
    letitbe90 Posts: 345 Forumite
    smartie12 wrote: »
    We did still have a bit of a rubbish weekend as it was Friday afternoon we realised there might be a problem. It was my 40th birthday party Friday night as well so that was slightly ruined :(

    Best to stay positive, think of how much worse it could be. Some people have absolute nightmares where the whole thing just falls apart altogether. For such a big event such as moving to a new house (which you'll be staying for a long time I presume), a bit of delay and inconvenience isn't the worst outcome!
  • smartie12
    smartie12 Posts: 7,658 Forumite
    Part of the Furniture Combo Breaker
    Money has magically appeared :j:j:j

    Awaiting the keys :beer:
    BLOWINGBUBBLES:kisses2: SMARTIE12
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture