Disappearing paypal monies

Capt._Jon

I sold an item on ebay recently, the buyer paid instantly and i got an email from paypal confirming the transaction. Now when i access my paypal account the money is not there and there is no evidence of the transaction. What's going on?

...and yes, i sent the item :sad:

frivolous_fay

Several possibilities, none of them good. Actually, the only one that ticks all the boxes is this one:

You responded to a fake paypal email

Do you still have a copy of the email? Post it here if you have.

Capt._Jon

Not sure it is a hoax as i have the ebay confirmation and it is in my ebay account...the buyer has even left feedback.

frivolous_fay

The trouble is, there's no money in your ebay account - so you can't rely on ebay to tell you what's going on - you need your paypal account to confirm each transaction has actually been paid. It sounds like it never was, so you need to work out what happened to the (faked, or maybe misdirected) payment.

Do you still have the paypal email? You need to know what you're dealing with here - so let's rule out first of all, a fake payment email.

Capt._Jon

Confirmation from ebay:


'My ebay' section:


Paypal email:

frivolous_fay

Ok, the important one is the paypal one, you can't really rely on ebay to supply accurate payment information.

The paypal email does look legit. If you put in the address
shown after "View details of this transaction online' what happens?

More things to rule out:

- Does the email address shown match yours exactly? Is there any chance you have a hotmail.co.uk address and not hotmail.com?
- Do you have more than one paypal account?

frivolous_fay

Forget what ebay say, and forget feedback. You don't have to pay to leave feedback.

Capt._Jon

frivolous_fay wrote: »

- Do you have more than one paypal account?

Genius! Just had a look through 5 years of emails and apparently i have two paypal accounts - no idea when/why i set the second one up or how i got two connected to my ebay account. Found the money.

Thatnks for you help!:T

frivolous_fay

Wow, flukey guess Glad you got it sorted.