DSAR - Nationwide Credit Score

[Deleted User]

Hi all

Sadly, Nationwide aren’t as publicised as LBG and their CPD etc which always generates a lot of debate!!

Just got my DSAR back from Nationwide, there’s a screenshot of one system that shows my FlexDirect account then says Credit Score: 4. Followed by agreed overdraft etc all as N/A. Anyone know what it’s out of? I’m assuming 0 or 1 is very bad and higher is better...

They included a very comprehensive glossary, but it never said what the credit score was out of. If nobody on here knows I’ll query it, but I don’t believe they’re obliged to tell me!

If it’s out of say 10, I’d fairly happy (4/10 is a great result given my previous history with them)

If it’s out of 100, then clearly I’ve got no unsecured hope for a long time!

Obviously their mortgage scoring will be somewhat different and a more manual process, as it’s secured loan, and on paper I meet the criteria for that. If my unsecured rating is 4/10 that’s fairly hopefully. 4/50 or 4/100 and my secured lending looks a bit more unlikely!

onthefencepost

Can anyone assist with the above post. Its something i'm interested in knowing.

thank you.

[Deleted User]

Lenders aren't obliged to provide their scoring methodology and process.

So I don't think you'll ever find out

onthefencepost

!!! wrote: »

Lenders aren't obliged to provide their scoring methodology and process.

So I don't think you'll ever find out

That is true.
Surly someone on here will have some indication on what the scoring range is etc?

[Deleted User]

onthefencepost wrote: »

That is true.
Surly someone on here will have some indication on what the scoring range is etc?

Unlikely. You'd need someone in the risk area at NW.

[Deleted User]

Nope - and even if there was someone here that knew they wouldn't be allowed to post it on a public facing fourm

stclair

Not to take the tread of topic but NatWest / RBS Bands were 10 - 1.

10 being the worst and 1 being the best.

[Deleted User]

I worked in Co-Op Bank years ago, cashier in a local branch.

You don't need to work in risk, most colleagues even at Branch level were very aware how the scoring worked!! Obviously Lending know the more intricate details, but personally I don't see why banks have such an issue providing simple guidance like 1 to 10. Lloyds Group for instance are only too happy to share if you get someone that understands it!

Sadly though, Nationwide did respond saying they don't have to tell me. They did say however "This Credit Score can change as your accounts are reviewed every 3 - 6 months". Could be worth tapping up the local branch staff for an unofficial answer....

So at least I've learnt it doesn't flutuate as much as some lenders in terms of monthly CRA feed grab (or maybe they use monthly feed PLUS this more static credit score to create a different score...??).

[Deleted User]

CRA scores are made up entirely.

Lenders don!!!8217;t see it so cannot score you upon it

[Deleted User]

They grab your file each month and generate their own score, that's what changes very frequently at some lenders (Next, Co-Op)

eskbanker

According to the ICO, organisations responding to SARs are obliged to explain the meaning of data where this isn't obvious, so my interpretation would be that (if you ask them) they do need to expand on "Credit Score: 4", as per https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access#6 (note the example in particular):

Do we have to explain the contents of the information we send to the individual?

The GDPR requires that the information you provide to an individual is in a concise, transparent, intelligible and easily accessible form, using clear and plain language. This will be particularly important where the information is addressed to a child.

At its most basic, this means that the additional information you provide in response to a request (see the !!!8216;Other information!!!8217; section above) should be capable of being understood by the average person (or child). However, you are not required to ensure that that the information is provided in a form that can be understood by the particular individual making the request.

For further information about requests made by a child please see the !!!8216;What about requests for information about children?!!!8217; section below.

Example

An individual makes a request for their personal data. When preparing the response, you notice that a lot of it is in coded form. For example, attendance at a particular training session is logged as !!!8220;A!!!8221;, while non-attendance at a similar event is logged as !!!8220;M!!!8221;. Also, some of the information is in the form of handwritten notes that are difficult to read. Without access to your key or index to explain this information, it would be impossible for anyone outside your organisation to understand. In this case, you are required to explain the meaning of the coded information. However, although it is good practice to do so, you are not required to decipher the poorly written notes, as the GDPR does not require you to make information legible.

Edit: just to be clear, I believe that this means you're entitled to be told that 4 is on a scale of, say, 1 (poor) to 10 (good), rather than any specific details of their process or methodology....