Problems with Village Gym
in Sports & fitness MoneySaving
4 replies 3.1K views
Has anyone else had problems with aggressive tactics from this group? I joined their Swansea gym in January on a monthly contract so I could cancel when I want. I then gave them 30 days notice on 13 May to say I no longer wanted membership after 14 June. They ignored my e-mail and I did not get confirmation within the 7 days they say they will respond within. I proceeded to cancel my direct debit and stopped using the gym. I am now getting threatening texts and e-mails from them to say I owe them a month's fees and that their cancellation policy is a calendar month notice (i.e. it starts from the 1st if each month) although it does not say this in the T & Cs. Now they are threatening to pass the alleged debt (a whole £36.00) to a debt collection agency. I feel I have done all I could to let them know I wanted to cancel. I dont accept that a month's notice equates to a calendar month and I regard their failure to acknowledge my cancellation e-mail as allowing me to cancel my DD as I said I would. Has anyone else found these people really hard to deal with?
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Did they also let you off payments while your membership was frozen? Again, that's very rare.
Perhaps an email to a local newspaper/media outlet with the correspondence you've received along with your original cancelation notice email might make them behave better. Who knows how many others have encountered this? - maybe even someone at the newspaper themselves...