Problems with Village Gym

edited 30 November -1 at 1:00AM in Sports and Fitness MoneySaving
4 replies 2.9K views
Andy_HarveyAndy_Harvey Forumite
1 Post
edited 30 November -1 at 1:00AM in Sports and Fitness MoneySaving
Has anyone else had problems with aggressive tactics from this group? I joined their Swansea gym in January on a monthly contract so I could cancel when I want. I then gave them 30 days notice on 13 May to say I no longer wanted membership after 14 June. They ignored my e-mail and I did not get confirmation within the 7 days they say they will respond within. I proceeded to cancel my direct debit and stopped using the gym. I am now getting threatening texts and e-mails from them to say I owe them a month's fees and that their cancellation policy is a calendar month notice (i.e. it starts from the 1st if each month) although it does not say this in the T & Cs. Now they are threatening to pass the alleged debt (a whole £36.00) to a debt collection agency. I feel I have done all I could to let them know I wanted to cancel. I dont accept that a month's notice equates to a calendar month and I regard their failure to acknowledge my cancellation e-mail as allowing me to cancel my DD as I said I would. Has anyone else found these people really hard to deal with?

Replies

  • parking_question_chapparking_question_chap Forumite
    2.7K Posts
    Eighth Anniversary 1,000 Posts Combo Breaker
    ✭✭✭✭
    Word is the exact wording on your contract re cancellation notice? word for word.
  • I too have had issues with Village gyms. I had a membership with them since 2016, but due to ill health I am now not able to use the facilities. Also I am on reduced pay (ie. SSP) as I cannot work until I have an operation next month. A couple of months ago I put my membership on a freeze, while I was assessing my options. Having decided to cancel - they tell me I have to pay a whole months membership to get out of the contract and quoted T&Cs to me (that I never received or have had sight of). Despite a number of lengthy emails to them, explaining my situation, I cannot get any sort of acceptable response from them, they just repeat the same thing and it is quite clear they have not read the content of my messages, I just get a standard response. I am so frustrated with them and it has tainted my view of them as an organisation. The customer service is atrocious.
  • zx81zx81 Forumite
    32.6K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭
    A month's notice sounds an exceptionally good deal. It's often a lot more than that.

    Did they also let you off payments while your membership was frozen? Again, that's very rare.
  • SibzSibz Forumite
    389 Posts
    100 Posts Combo Breaker Name Dropper First Anniversary
    ✭✭
    A months notice is a months notice. Membership freezing isn't all that rare any more - many gyms will do this upon reasonable request (they often tag it onto the end of your contracted period so it costs them nothing overall).

    Perhaps an email to a local newspaper/media outlet with the correspondence you've received along with your original cancelation notice email might make them behave better. Who knows how many others have encountered this? - maybe even someone at the newspaper themselves...
This discussion has been closed.
Latest MSE News and Guides

Energy price cap could be extended beyond 2023

New plans have just been announced by the Government

MSE News

Cheap contents insurance for tenants

DON'T assume your landlord covers you

MSE Guides

Summer sizzlers round-up

Incl £2ish sun cream & £1.50 disposable BBQs

MSE Deals