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bermary

bermary Posts: 301 Forumite

Ninth Anniversary

100 Posts

Combo Breaker

29 June 2018 at 9:57AM in Techie Stuff

Just had my virgin media superhub changed to hub 3 got new password and trying to reconnect to a echo dot but all I keep getting is amazon 3kj connected no internet,how can I solve this please.Thankyou.

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Comments

Spelunthus Posts: 171 Forumite

29 June 2018 at 10:13AM

Have you tried to reset the Amazon Dot ? https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202080910

After the reset go back through the full Dot set-up dialog on your phone, tablet or PC.

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bermary Posts: 301 Forumite

29 June 2018 at 10:44AM

Tried that, all it keeps coming up with is not connected to internet how do I connect it to internet

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BigAl94 Posts: 1,919 Forumite

29 June 2018 at 3:21PM

https://www.amazon.com/gp/help/customer/display.html?nodeId=202179270

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Heliflyguy Posts: 932 Forumite

29 June 2018 at 3:32PM

Is it 2nd gen dot and using 5 ghz?

This might help
https://www.reddit.com/r/amazonecho/comments/6kdxxv/echo_dot_wont_see_5ghz_wifi/

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bermary Posts: 301 Forumite

30 June 2018 at 9:01AM

Thanks everyone,with the help I got off here and a lot of messing about finally got it working just don't ask me how.

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