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Now Pensions

Hi All


I have been auto enrolled with now pension I was told I would receive a letter with log on details before I started paying in. I see they have over 100 1star reviews on trust pilot


I've been paying in just over a month and have emailed them but had no reply since giving them the details they needed? would it be best to try and opt out and do my own one of keep it in there and transfer it to a different pension
Mortgage 165,065/183,000

Credit card cleared Oct 2024
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Comments

  • dunstonh
    dunstonh Posts: 121,276 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    would it be best to try and opt out and do my own one of keep it in there and transfer it to a different pension

    No. You would lose the free money from the employer. It would also make you an opt out and many individual providers wont accept opt outs unless you use an adviser with pension transfer permissions.

    They are poor quality but they get there in the end.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • xylophone
    xylophone Posts: 45,963 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you opt out, you lose your employer's contribution which is not sensible.

    Had you tried a phone call?

    https://www.nowpensions.com/contact-employee
  • jjmmww1
    jjmmww1 Posts: 139 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    Thanks i'll leave it going for now. I may try another phone call was just told it was going to be sent out but have not had anything yet.
    Mortgage 165,065/183,000

    Credit card cleared Oct 2024
  • xylophone
    xylophone Posts: 45,963 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    have not had anything yet.

    Just a month is not very long - leave it for another couple of months before trying again?

    You can try here if you need help

    https://www.pensionsadvisoryservice.org.uk/
  • jjmmww1
    jjmmww1 Posts: 139 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    Finally got in after a few more calls got my account all set up online


    only to find out my fund is at 0 I think I have paid in just over 150 + the employer as well but they said I have not been enrolled where could it all be going?
    Mortgage 165,065/183,000

    Credit card cleared Oct 2024
  • Drp8713
    Drp8713 Posts: 902 Forumite
    Ninth Anniversary 500 Posts
    If you have been paying in just over a month, then your first payday was end of June?

    Its only the 4th working day of July. They have until the 22nd July to pay it in by law.
  • jjmmww1
    jjmmww1 Posts: 139 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    I'm paid weekly if that makes any difference?
    Mortgage 165,065/183,000

    Credit card cleared Oct 2024
  • jjmmww1
    jjmmww1 Posts: 139 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    Hi All


    So nearly and month has pasted since I started this thread and I don't seem to be getting anywhere the pension company blame my work and my work blame the pension company.


    Anything else I can do apart from waiting it out?
    Mortgage 165,065/183,000

    Credit card cleared Oct 2024
  • GunJack
    GunJack Posts: 11,965 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    jjmmww1 wrote: »
    Hi All


    So nearly and month has pasted since I started this thread and I don't seem to be getting anywhere the pension company blame my work and my work blame the pension company.


    Anything else I can do apart from waiting it out?

    Keep pestering both??
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • xylophone
    xylophone Posts: 45,963 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    See post 5.
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