MSE News: Ticketmaster customers warned their data may have been stolen 27 June 2018 at 5:42PM in Theatre, concert & events tickets 17 replies 6.1K views

Former_MSE_Callum

Ticketmaster UK customers' personal and payment information may have been accessed in an online 'security incident' earlier this year, the ticket sales company has warned...

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'Ticketmaster customers warned their data may have been stolen'

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acecco01

Hi all, I've been affected by Ticketmaster's data breach.
Has anyone complained to them asking for compensation? It'd be good to know.

Barny1979

Got the email on Friday, HSBC called yesterday and they've cancelled my card which is slightly incovenient

ben501

acecco01 wrote: »

Has anyone complained to them asking for compensation?

On what grounds?

Has something happened that can be directly linked to a potential data leak? This would be very useful to know as it could help others look out for similar problems.

acecco01

ben501 wrote: »

On what grounds?

Has something happened that can be directly linked to a potential data leak? This would be very useful to know as it could help others look out for similar problems.

Well, they've emailed me saying my personal details (full name, full address, email address, telephone number) and my bank details have been compromised, and basically are in strangers' hands now. Anything can happen - not necessarily right now, it could be in a few months.

My bank has replaced my card - that's all...

ben501

acecco01 wrote: »

Well, they've emailed me saying my personal details (full name, full address, email address, telephone number) and my bank details have been compromised,

Useful to know, although I'm curious as to how they know which customers will have been affected as a result of a third party breach.


Still, the only message I've had is

As a result of Inbenta’s product running on the Ticketmaster UK website, some of our customers’ personal or payment information may have been accessed by an unknown third-party.

We are contacting you because you purchased, or attempted to purchase, tickets between February and June 23, 2018 and therefore may have been affected by the Inbenta incident.

with no follow up, so hopefully that means my details are safe.

Lilium

My details were stolen in this breach. I thought I was safe because my bank had already sent me a new card. I was very wrong.

They knew enough about me from this breach to get access to my credit report online, call my bank pretending to be me and get my old card reactivated! They then bought something very expensive!

Keep a very close watch on your bank, emails and credit reports if you think they've got your details.

acecco01

ben501 wrote: »

with no follow up, so hopefully that means my details are safe.

That's very optimistic...

acecco01

Lilium wrote: »

My details were stolen in this breach. I thought I was safe because my bank had already sent me a new card. I was very wrong.

They knew enough about me from this breach to get access to my credit report online, call my bank pretending to be me and get my old card reactivated! They then bought something very expensive!

Keep a very close watch on your bank, emails and credit reports if you think they've got your details.

That's REALLY bad. That tells you how bad bank security is, if someone can simply call and pretend it's you...

I have paid my tickets by credit card rather than debit card, so hopefully at least my bank account side is not affected (considering that my credit card comes from a different company)

binaryuniverse

My credit card details were stolen in this. Not sure what else, unfortunately. Fortunately, my provider was on the ball and quickly noticed the fraudulent transactions. So that card was stopped and replaced.

Going to take Ticketmaster up on the 12 months free identity monitoring. But I haven't noticed anything else amiss, just yet.

El_Rey

This may just be the tip of the iceberg if this article is correct: https://www.zdnet.com/article/ticketmaster-breach-was-part-of-a-larger-credit-card-skimming-effort-analysis-shows/

Worrying times indeed!