MSE News: Banks' loyal customers are a 'captive audience', regulator warns... 27 June 2018 at 5:12PM in Budgeting & bank accounts 16 replies 1.8K views

Former_MSE_Callum

A major review of the banking sector by the financial regulator has warned that established banks have a "captive audience" of loyal customers who are losing out because they are reluctant to switch or shop around for financial products...

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'Banks' loyal customers are a 'captive audience', regulator warns - if you're unhappy, switch'

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JuicyJesus

Problem being that most people simply do not care as their bank, and their savings account at that, is a utility to them rather than something to obsess over and it's still overall much simpler having a savings account with the same bank you hold a current account with.

ceredigion

The FCA report found that current account customers tend to automatically go with their provider when they get other banking products, rather than shopping around.
It found, for example, that:

52% of personal current account customers with credit cards have one with their personal current account provider
48% of personal current account customers with personal loans have one with their personal current account provider
32% of personal current account customers with mortgages have one with their personal current account provider.

The %'s quoted would suggest that the "report" is a load of tosh.

IanManc

150% of statistics are made up.

It's a well known fact. :rotfl:

18cc

Well bless my whiskers are no s*** Sherlock I would never have believed it

Ectophile

"Challenger bank" - that would be a bank you've never heard of before, with no branches anywhere near you, and which only offers postal or internet accounts.


In return for sending all your money to a bank you don't know, you get a fraction of a percent more interest.

Shakin_Steve

JuicyJesus wrote: »

Problem being that most people simply do not care as their bank, and their savings account at that, is a utility to them rather than something to obsess over and it's still overall much simpler having a savings account with the same bank you hold a current account with.

Agreed. And why would I shop around to save a few quid a month on a loan repayment when all I have to do is click on a pre-approved loan link with my current account provider, and the money is in my account in five minutes? No form filling, no searches, no waiting for 'approval'.

boo_star

Sorry but being loyal doesn't make someone "captive." They have a choice, even if they don't exercise it.

robin58

The FCA report found that current account customers tend to automatically go with their provider when they get other banking products, rather than shopping around.
It found, for example, that:

52% of personal current account customers with credit cards have one with their personal current account provider
48% of personal current account customers with personal loans have one with their personal current account provider
32% of personal current account customers with mortgages have one with their personal current account provider.

Well I have none of these with any of my current account providers, so what percentage am I ?

I may have been with my banks for sometime but they work for me, I'm not a 'sweated asset' for my bank to make money out of.

Shakin_Steve

Headline in the Daily Fail this morning: 'The death of free banking'. Do these morons really think that banking was ever 'free'? How do they think that the banks pay staff wages and other overheads? By skillfully investing our money to make huge profits?
If you go into a supermarket to buy a tin of beans, they will try to flog you some bread and eggs and butter to go with them.
If you decide you would like all of this but don't have enough money, they'll even flog you a credit card.

Headline in the Daily Fail: 'The death of free supermarket shopping '.

Shakin_Steve

Perhaps that wasn't the best analogy, but my point is this: Banking is a business like any other business and, now that retail banking has been split from investment banking, it has to make a standalone profit. That's life.