MSE News: Banks' loyal customers are a 'captive audience', regulator warns...

A major review of the banking sector by the financial regulator has warned that established banks have a "captive audience" of loyal customers who are losing out because they are reluctant to switch or shop around for financial products...
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'Banks' loyal customers are a 'captive audience', regulator warns - if you're unhappy, switch'
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  • JuicyJesusJuicyJesus Forumite
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    Problem being that most people simply do not care as their bank, and their savings account at that, is a utility to them rather than something to obsess over and it's still overall much simpler having a savings account with the same bank you hold a current account with.
    urs sinserly,
    ~~joosy jeezus~~
  • ceredigionceredigion Forumite
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    The FCA report found that current account customers tend to automatically go with their provider when they get other banking products, rather than shopping around.
    It found, for example, that:

    52% of personal current account customers with credit cards have one with their personal current account provider
    48% of personal current account customers with personal loans have one with their personal current account provider
    32% of personal current account customers with mortgages have one with their personal current account provider.

    The %'s quoted would suggest that the "report" is a load of tosh.
  • IanMancIanManc Forumite
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    150% of statistics are made up.

    It's a well known fact. :rotfl:
  • 18cc18cc Forumite
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    Well bless my whiskers are no s*** Sherlock I would never have believed it
  • EctophileEctophile Forumite
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    "Challenger bank" - that would be a bank you've never heard of before, with no branches anywhere near you, and which only offers postal or internet accounts.


    In return for sending all your money to a bank you don't know, you get a fraction of a percent more interest.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • Shakin_SteveShakin_Steve Forumite
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    JuicyJesus wrote: »
    Problem being that most people simply do not care as their bank, and their savings account at that, is a utility to them rather than something to obsess over and it's still overall much simpler having a savings account with the same bank you hold a current account with.
    Agreed. And why would I shop around to save a few quid a month on a loan repayment when all I have to do is click on a pre-approved loan link with my current account provider, and the money is in my account in five minutes? No form filling, no searches, no waiting for 'approval'.
    I came into this world with nothing and I've got most of it left.
  • boo_starboo_star Forumite
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    Sorry but being loyal doesn't make someone "captive." They have a choice, even if they don't exercise it.
  • robin58robin58 Forumite
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    The FCA report found that current account customers tend to automatically go with their provider when they get other banking products, rather than shopping around.
    It found, for example, that:

    52% of personal current account customers with credit cards have one with their personal current account provider
    48% of personal current account customers with personal loans have one with their personal current account provider
    32% of personal current account customers with mortgages have one with their personal current account provider.

    Well I have none of these with any of my current account providers, so what percentage am I ?

    I may have been with my banks for sometime but they work for me, I'm not a 'sweated asset' for my bank to make money out of.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
  • Shakin_SteveShakin_Steve Forumite
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    Headline in the Daily Fail this morning: 'The death of free banking'. Do these morons really think that banking was ever 'free'? How do they think that the banks pay staff wages and other overheads? By skillfully investing our money to make huge profits?
    If you go into a supermarket to buy a tin of beans, they will try to flog you some bread and eggs and butter to go with them.
    If you decide you would like all of this but don't have enough money, they'll even flog you a credit card.

    Headline in the Daily Fail: 'The death of free supermarket shopping '.
    I came into this world with nothing and I've got most of it left.
  • Shakin_SteveShakin_Steve Forumite
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    Perhaps that wasn't the best analogy, but my point is this: Banking is a business like any other business and, now that retail banking has been split from investment banking, it has to make a standalone profit. That's life.
    I came into this world with nothing and I've got most of it left.
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