Penalty notice and now (late) NTK from Indigo Park Solutions

TORIN0

Hi all,

The newbies thread is great, and has given me a lot of info (so thanks for that), however, unless I have just missed it, I couldn't see anything explaining what to do in my situation..

I received a windscreen "ticket" on 11th April. I completely ignored this and did not appeal at the end of the 28(?) day window which is suggested on here. I have now received on the 25th June what seems to be a NTK letter - I can attach a copy of the letter if this would be helpful. So this falls way out of the 28-56 day window as stated in the pofa. However it seems that these companies don't care about that and just go on regardless.

So my question is... do I now appeal using the BPA template to Indigo on their website? On this, I just had a look at their online appeal page and it states the following... "Please note that Penalty Notices received at a Rail Car Park cannot be appealed via POPLA." - the issue here does relate to a Rail Car Park. Or do I just continue to ignore and wait until October 11th comes around?

Thanks for any help!

The_Deep

This is a scam, some reading

https://www.bing.com/search?q=indigo+railway+byelaws&form=EDGEAR&qs=PF&cvid=2f2c51021d5c47edbf0f77

This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

Hospital car parks and residential complex tickets have been especially mentioned.

The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas. 90cf3e4148&cc=GB&setlang=en-GB&PC=ACTS

Quentin

As pointed out in the Newbies FAQ you don't need your specific circumstances

There is only one template appeal so send that for starters.

Then read up on why no popla for railway property

Keep up the ping pong for the 6 months you mention and never reveal the owner

TORIN0

I thought that appeal template was for in the initial window prior to receiving the notice to owner/keeper?

If not, shall I just fill in the online form on Indigo's website with the template and wait until I receive a reply in the post from them? Is online appeal the way to go initially, rather than printing the template and sending as a letter?

On the back of the original windscreen "ticket" there was a part about the option of going down the POPLA route, so should I include this in the appeal, or wait to say this in my next letter to them after their reply to the appeal?

Loadsofchildren123

yes appeal with the template, saying POFA not complied with. Do not identify driver. Make sure when submitting online that no box is ticked saying you are driver.


They reject it then issue POPLA code.


Appeal to POPLA using the template. You win. They lose. they didn't comply with POFA and can't identify the driver.


You said this wasn't railway land so you don't need to worry about that aspect of things. Indigo do a lot of railway carparks and these are treated differently because they are governed by byelaws, not by private contractual terms made up by a PPC and the procedure for breaching byelaws is completely different.

TORIN0

Loadsofchildren123 wrote: »

yes appeal with the template, saying POFA not complied with. Do not identify driver. Make sure when submitting online that no box is ticked saying you are driver.


They reject it then issue POPLA code.


Appeal to POPLA using the template. You win. They lose. they didn't comply with POFA and can't identify the driver.


You said this wasn't railway land so you don't need to worry about that aspect of things. Indigo do a lot of railway carparks and these are treated differently because they are governed by byelaws, not by private contractual terms made up by a PPC and the procedure for breaching byelaws is completely different.

Thanks for the info. Sorry for the confusion, but I meant that my issue does relate to a railway car park, and so I meant that on their website they say POPLA does not apply in these cases, and so I was assuming that a rejection to my appeal would not result in them giving me a POPLA code. (Where as the original "ticket" has a section on POPLA on the back of it in terms of appeals)

waamo

Appeal anyway. The time frames are all artificial when it comes to byelaws. When they say it's too late it gives a great reason for a bit of letter tennis getting them to explain why.

twhitehousescat

please state the web address (break the link) of the appeal

TORIN0

waamo wrote: »

Appeal anyway. The time frames are all artificial when it comes to byelaws. When they say it's too late it gives a great reason for a bit of letter tennis getting them to explain why.

So if i appeal online, they will reply by post, thus starting the back and forth of letter sending? Is there any particular amount of time I should wait to send a reply after receiving a letter from them?

I take it the advice is to split out any issues i have over multiple letters? Such as......why is it too late to appeal..? and why no POPLA despite it stating this is an option on the original "ticket..."?

twhitehousescat wrote: »

please state the web address (break the link) of the appeal

uk.parkindigo. com/en/news/blog/how-to-appeal-a-parking-ticket

The part about no POPLA is down the page a bit

waamo

When replying to them there is no need to rush. A letter every 28 days is fine.

Umkomaas

I take it the advice is to split out any issues i have over multiple letters? Such as......why is it too late to appeal..? and why no POPLA despite it stating this is an option on the original "ticket..."?

Well, there's two letters' worth. Try once every 2-3 weeks to start, eke it out further if you feel you can, depending on the tone of replies. Get it to 6 months.