Vodafone signed me up to a sole trader contract

studentsavy

Hi everyone,

New here and apologies if this is not the correct place to post this. Admin feel free to move it! I have posted it here since the issue detailed below is harming my credit rating.

A while back now I went to Vodafone to get a data only sim for my router at home. I signed up to it and the guy in the shop told me it was data capped and it wasn't. Long story short I racked up a huge bill and am in a dispute with Vodafone.

It has transpired during these talks that I am on a business contract as a sole trader....I have no idea why they have done this, I am certainly not a business.

Does anyone know if this changes my rights in any way?

Any answers will be much appreciated, thank you in advance.

[Deleted User]

I wouldn't have thought so, as long as you can prove you're a customer and not a business.

What did the contract terms say about the data cap and type of contract?

TadleyBaggie

Did you say something along the lines..."I work from home" to them when buying?

studentsavy

Thanks for the responses.

1. I took his word for it which was dumb...so there is no proof either way

2. No I didn't tell them that I worked from home or anything like that

The contract didn't have business written on it or anything like that and I was not told I was signing a business contract.

[Deleted User]

What did the contract say about the data cap?

studentsavy

It doesn't mention the data cap at all. As I said I made the mistake of taking his word for it.

It has transpired, after talks with people on Live Chat, that you cannot cap my data sim. I am not sure if it is due to it being a business one or not.

[Deleted User]

It doesn't sounds as if you have much chance, unless they are feeling generous and willing to make a goodwill gesture.

studentsavy

Yep I thought that might be the case.

Just thought the business contract thing was odd and wonder if they are treating me like a business in the whole thing rather than a personal account.

Vodafone

Hi studentsavy,

Thanks for making me aware of this.

So we can access your account and investigate your concerns further, please email us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check it's been received.

Kind regards,

Lee

Vodafone Social Media

System

Vodafone do do data caps but you need to log in to your account online and turn it on.