Air France - Help Required

thr1879

My wife and daughter recently had their return flights to the cancelled by Air France.
The airline sent a message saying the flights were cancelled and they should not go to the airport. Later that day they were offered return flights to the UK the following evening, but due to the scale of the action they struggled to source additional hotel accommodation in Paris. They tried to contact Air France with no success.

Eventually, we managed to book Euro Star tickets on the same day they were originally due to fly back. We also had to book tickets from London - Birmingham.


Air France have agreed to pay the standard 250 euros each flight delay compensation, but have refused to reimburse the £600.00 we paid for our original flights and our return travel fees. They have told us the online booking company for the flights are liable. The online booking company (for the flights) Gotogate site contradicts this and tells you to pursue the airline.

This has been dragging on for weeks now and I'm thginking about issuing in the small calims court. Can anybody confirm who I should pursue? Can I pursue both?
Also Air France have refused to reimburse the compensation to our Nationwide accounts saying the will only pay into a UK clearing bank. This despite us providing them with a BIC/Swift Code? We don't have any other accounts. Can they do this?


Any help gratefully appreciated.

Caz3121

you would be better posting on this thread on the flight delay board https://forums.moneysavingexpert.com/discussion/4384719/flight-delay-and-cancellation-compensation-klm-af-only&page=39

Voyager2002

thr1879 wrote: »

My wife and daughter recently had their return flights to the cancelled by Air France.
The airline sent a message saying the flights were cancelled and they should not go to the airport. Later that day they were offered return flights to the UK the following evening, but due to the scale of the action they struggled to source additional hotel accommodation in Paris. They tried to contact Air France with no success.

Eventually, we managed to book Euro Star tickets on the same day they were originally due to fly back. We also had to book tickets from London - Birmingham.


Air France have agreed to pay the standard 250 euros each flight delay compensation, but have refused to reimburse the £600.00 we paid for our original flights and our return travel fees. They have told us the online booking company for the flights are liable. The online booking company (for the flights) Gotogate site contradicts this and tells you to pursue the airline.

This has been dragging on for weeks now and I'm thginking about issuing in the small calims court. Can anybody confirm who I should pursue? Can I pursue both?
Also Air France have refused to reimburse the compensation to our Nationwide accounts saying the will only pay into a UK clearing bank. This despite us providing them with a BIC/Swift Code? We don't have any other accounts. Can they do this?


Any help gratefully appreciated.

Very confusing.


Just for the record, I have in the past had Air France make a compensation payment to my Nationwide account.