Tonik Energy objecting to switch

Blue_Max

post deleted

pooch

Blue_Max wrote: »

On 16 June 2018, I applied to switch from Tonik to Outfox the Market.
On 18 June, I received an email from [EMAIL="membermail@tonikenergy.com"]membermail@tonikenergy.com[/EMAIL] saying that they raised an objection
Did not say what the objection is.
The same day, I logged into Tonik account and paid in full the amount shown as outstanding.
The balance was then shown as £0.00
I also gave them up to date meter readings.

I also emailed [EMAIL="hello@tonikenergy.com"]hello@tonikenergy.com[/EMAIL] and [EMAIL="membermail@tonikenergy.com"]membermail@tonikenergy.com[/EMAIL] informing them of payment and requested that objection is removed.
No reply was received.

Today, I received an email from Outfox the Market saying, "we have received an objection to the switch from your current supplier, which is preventing us from taking over at this moment".

Curiously, today I find that despite changing my password twice, I am unable to log in to my account.

What is going on?!

Have you tried calling the supplier?
They are open Monday to Fridays, during the hours of 8:00 to 5:00.

Or are you expecting us to guess the answer?

Blue_Max

pooch wrote: »

Or are you expecting us to guess the answer?

"us" :laugh:

Blue_Max

Received an email from Tonik,
"We have been experiencing a few issues on Tonik Space these last few days and our IT team is working hard to get the matter resolved. I do apologise for any inconvenience or delay."
So all good