Issues with cleaner - opinions wanted!

happyandcontented

4 weeks ago I employed a cleaner who did a great job first time, no issues at all.

On the 2nd week she cancelled saying her friend's car had broken down and she was stuck there with her (she doesn't drive) so the day had to be rearranged. That time the clean wasn't as thorough and she didn't clean the shower at all.

3rd week, shower wasn't cleaned again and she said my Gtech had run out of power so she hadn't hoovered. When she started I showed her the charger for the Gtech and I also showed her the Dyson which is permanently on charge upstairs. When I responded to her message telling her that, she asked which room the Dyson was on charge in saying she hadn't seen it! As she had supposedly cleaned every room three times by this point alarm bells started to ring.

4th week she messages last night to say she will be here first thing, and I go off to work, at 10.45 I get a message to say her daughter needed a babysitter so that she could get some sleep as she had been up in the night so she wouldn't be coming but could do tomorrow instead.

Each time she was due to come I left a notebook on the worktop with details of where everything was in the house and specific cleaning requests. I am not sure I should need to do that but it seems she didn't bother reading it anyway!

I am getting a bit cheesed off, but I am wondering if these issues are par for the course with cleaners? Teething troubles till she settles in?

Any opinions?

Working_Mum

Zorro her - let her go - as Judge Judy says "when someone shows you who they are, believe them the first time" - your new cleaner is clearly unreliable and a bit of a taker in my view.

Jackmydad

I thought the idea of having a cleaner was that it makes life easier.
She's making her problems your's.
People who repeatedly make third party excuses. "my friend was" "my cousin is" aren't reliable.
Get another cleaner who just does the job properly with no excuses.

missile

Show her the door.

Susan99

Let her go, she is playing a game and acting like you are lucky to have her, very unreliable.

Clive_Woody

missile wrote: »

Show her the door.

Tried that, the cleaner says she forgot where the door is.....:money:

Doozergirl

We've had our cleaner for 3 or 4 hours a week a good three years. Occassionally something goes wrong and they can't make it but I'm almost always delighted.

Yours doesn't sound right.

tonyh66

pay peanuts get monkeys, having said that I would have canned said cleaner after issue no. 2

happyandcontented

tonyh66 wrote: »

pay peanuts get monkeys, having said that I would have canned said cleaner after issue no. 2

I am paying what seems to be the going rate here (the same as other firms charge) which is £12 per hour.

I have decided to give her another chance and if the clean is not as thorough as it was at the beginning or if she has another 'issue' that will be it.

Good to know I am not being unreasonable thinking she is hard work!