Online Shopping Postage Refund

[Deleted User]

Tazer wrote: »

If i was a running an online shoe store I would make it policy that shoes are non returnable if worn.

Your business model would quickly fail I'm afraid.

I'd stay away from selling clothing (now or in the future) of any description if I were you..

unholyangel

Carrot007 wrote: »

As long as they notified the company they were canceling under CCR before returning. Otherwise they will take it you are just returning and happy to have paid the delivery ;-).


All "catalogue" companies do this. They usually have a specific email/form to fill in for a CCR return. So OP, sorry no refund.

They don't need to say they're cancelling under CCRs and even if the retailer provides a model cancellation form (whether on paper or on a website), the consumer doesn't have to use it. As long as its clear from whatever statement they make that they want to cancel.

DoaM

unholyangel wrote: »

They don't need to say they're cancelling under CCRs and even if the retailer provides a model cancellation form (whether on paper or on a website), the consumer doesn't have to use it. As long as its clear from whatever statement they make that they want to cancel.

That's what I was trying to allude to in post #5. I couldn't see anything obvious in the CRA 2015 ... perhaps it's covered by the CCR 2013?

unholyangel

DoaM wrote: »

That's what I was trying to allude to in post #5. I couldn't see anything obvious in the CRA 2015 ... perhaps it's covered by the CCR 2013?

It is indeed.

(2) To cancel a contract under regulation 29(1), the consumer must inform the trader of the decision to cancel it.

(3) To inform the trader under paragraph (2) the consumer may either—

(a)use a form following the model cancellation form in part B of Schedule 3, or
(b)make any other clear statement setting out the decision to cancel the contract.


(4) If the trader gives the consumer the option of filling in and submitting such a form or other statement on the trader’s website—
(a)the consumer need not use it, but
(b)if the consumer does, the trader must communicate to the consumer an acknowledgement of receipt of the cancellation on a durable medium without delay.