Can I cancel an Order for a Used car?

bippysan

Hi there, I'm really stressed out and hope someone is able to provide some advice.

We went to a car dealership yesterday to test drive and view a used car. We were there with two young kids for 3 hours and, perhaps it was the fatigue and wanting to get out of there, ended up agreeing to the deal and signed an Order for the used car with a part exchange of ours. We left the car dealership at 3:30pm.

We now have cold feet. It's a HUGE amount of money and really regret it. My partner and i have rowed about this since last night as he wanted to sleep on it but we ended up signing as salesperson was very effective on me (so I feel a double idiot for that). I've tried to call them but the salesperson has the day off today so I've emailed and asked him to ensure no action taken on the car and I will call tomorrow when he's in.

The car literally arrived into their dealership on the Friday. We viewed the next day (Sat). Nothing has been done to the car yet to prepare it. It's not due to be booked into the workshop to prepare it for release and sale to us until Tuesday. I know this for a fact. So no expenses incurred except for 3 hours of the sales person's time.

I paid a £500 deposit to hold the car on Friday so we could view it on Sat.

I've read the Order terms several times. There is no cancellation clause (nothing to say I can or cannot cancel) and no mention of any deposit. It does state it is a legally binding contract though.

We would like to cancel the Order. Can't do it until tomorrow when the person is in as the dealership said we had to deal with the person we spoke to originally.

Do you think the dealership (it's a respectable and well known brand) will sue us over the balance?

Secondly, do you think I have any chance of getting the deposit back? There's been no expenses incurred on their side. At most, they would have lost viewings on the Sunday to any potential buyers but that would have been the case anyway had I booked my viewing on Monday (holding deposit stated to be fully refundable in that case).

Thanks in advance for any advice. Super stressed about this.

(((((((((((

Aylesbury_Duck

bippysan wrote: »

Hi there, I'm really stressed out and hope someone is able to provide some advice.

We went to a car dealership yesterday to test drive and view a used car. We were there with two young kids for 3 hours and, perhaps it was the fatigue and wanting to get out of there, ended up agreeing to the deal and signed an Order for the used car with a part exchange of ours. We left the car dealership at 3:30pm.

We now have cold feet. It's a HUGE amount of money and really regret it. My partner and i have rowed about this since last night as he wanted to sleep on it but we ended up signing as salesperson was very effective on me (so I feel a double idiot for that). I've tried to call them but the salesperson has the day off today so I've emailed and asked him to ensure no action taken on the car and I will call tomorrow when he's in.

The car literally arrived into their dealership on the Friday. We viewed the next day (Sat). Nothing has been done to the car yet to prepare it. It's not due to be booked into the workshop to prepare it for release and sale to us until Tuesday. I know this for a fact. So no expenses incurred except for 3 hours of the sales person's time.

I paid a £500 deposit to hold the car on Friday so we could view it on Sat.

I've read the Order terms several times. There is no cancellation clause (nothing to say I can or cannot cancel) and no mention of any deposit. It does state it is a legally binding contract though.

We would like to cancel the Order. Can't do it until tomorrow when the person is in as the dealership said we had to deal with the person we spoke to originally.

Do you think the dealership (it's a respectable and well known brand) will sue us over the balance?

Secondly, do you think I have any chance of getting the deposit back? There's been no expenses incurred on their side. At most, they would have lost viewings on the Sunday to any potential buyers but that would have been the case anyway had I booked my viewing on Monday (holding deposit stated to be fully refundable in that case).

Thanks in advance for any advice. Super stressed about this.

(((((((((((

They may deduct a reasonable amount to cover any genuine expense they have incurred.

[Deleted User]

I'm certain there will be a "cooling off" period built into any such finance. Check the documentation you have signed.

LilElvis

Moneyineptitude wrote: »

I'm certain there will be a "cooling off" period built into any such finance. Check the documentation you have signed.

There isn't any mention of finance, only part exchange, and cancelling a finance agreement wouldn't cancel the contract to purchase the car.

motorguy

Aylesbury_Duck wrote: »

They may deduct a reasonable amount to cover any genuine expense they have incurred.

Thats it in a nutshell.

They might be great about it and just give you a refund, OR they might try to stick to the entire amount (would be hard to justify) OR they could offer a part refund based on expenses incurred

[Deleted User]

motorguy wrote: »

They might be great about it and just give you a refund, OR they might try to stick to the entire amount (would be hard to justify) OR they could offer a part refund based on expenses incurred

Indeed, the OP is entirely dependent upon the goodwill of the dealership.

arcon5

They got any other cars that would be more suited to your needs??