Woolwich delays - for brokers

homer_j_3

yeah - just takes you to a badly designed unprofessional looking website.

MortgageMamma

Ah well, didnt miss much then did I? I no longer have the link, will you sendit to me, might be able to work out who this "sam&daz" that think they know me are!

MortgageMamma

Sam&Daz wrote: »

Whoops, glad i'm in costume tonight.

LOL Andy are you missing me now av moved?:D

caver

I worked for woolwich and the situation was tricky to say the least. Due to the high volume of calls the Business introduction Team are also taking Intermediary calls while I was working there. Basically not enough staff for the enquiries that come through and it doesn't help when they publish the wrong phone numbers for other barclays products to the mortgage centre.

HelpWhereIcan

Have to say that I currently pick and choose which business I place with the Woolwich.

Their MAX system is one of the most labourious, frustrating and over engineered online systems out there with any application taking some time, BUT... From the Woolwich recently I have had offers in

21, 17, 13, 16, 11, 2 and 9 days (calender days not working days). Plus one where I submitted it online on a Sunday afternoon and received a call on Monday afternoon to confirm the offer was being done.

All but one were remortgage with decent income and low loan to value so were easy for them to process. I think that is the point, give them something straightforward and they have the systems to compete with most out there.

The one that was 21 days was a purchase with complicated income and took a bit of banging my head against the wall, but the BDM I have from Woolwich is one of the best I know and can be relied on to help where possible.

I would not use them for anything less than straightforward, but they have improved on recent years, although are grinding to a halt now.

caver

HelpWhereIcan wrote: »

Have to say that I currently pick and choose which business I place with the Woolwich.

Their MAX system is one of the most labourious, frustrating and over engineered online systems out there with any application taking some time, BUT... From the Woolwich recently I have had offers in

21, 17, 13, 16, 11, 2 and 9 days (calender days not working days). Plus one where I submitted it online on a Sunday afternoon and received a call on Monday afternoon to confirm the offer was being done.

All but one were remortgage with decent income and low loan to value so were easy for them to process. I think that is the point, give them something straightforward and they have the systems to compete with most out there.

The one that was 21 days was a purchase with complicated income and took a bit of banging my head against the wall, but the BDM I have from Woolwich is one of the best I know and can be relied on to help where possible.

I would not use them for anything less than straightforward, but they have improved on recent years, although are grinding to a halt now.

And the problem is that after the offer has been completed by sales support (with all ID&V met) it is then processed at the mortgage processing centre overseas and if it is a complex case all matter of problems can be caused due to no one at MPC knowing what to do.

MAX is a joke and they got it on the cheap which is prob why there are so many holes in it.

HelpWhereIcan

caver wrote: »

And the problem is that after the offer has been completed by sales support (with all ID&V met) it is then processed at the mortgage processing centre overseas and if it is a complex case all matter of problems can be caused due to no one at MPC knowing what to do.

MAX is a joke and they got it on the cheap which is prob why there are so many holes in it.

The timescales I gave are for receipt of the formal mortgage offer - not approval by an underwriter or passing credit score. We do not even deal with 'sales support' and only with the Indian centre.

India is completely lost with anything out of the ordinary.

Have been promised that MAX will improve, but you never know

caver

HelpWhereIcan wrote: »

The timescales I gave are for receipt of the formal mortgage offer - not approval by an underwriter or passing credit score. We do not even deal with 'sales support' and only with the Indian centre.

India is completely lost with anything out of the ordinary.

Have been promised that MAX will improve, but you never know

Its only been around for less than a year so hopefully it will.
As I said before they can't handle the volume of calls as they are the first selection on the dialler system for mortgages and as customers just press 1 loads of calls go straight through to them - loads of pointless calls.