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Woolwich delays - for brokers
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i always like to get one up, thanksI am a Mortgage Adviser
You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
MortgageMamma wrote: »i always like to get one up, thanks
From what I remember you like to get 1 up 3 times
)
Whoops, glad i'm in costume tonight.0 -
From what I remember you like to get 1 up 3 times)
Whoops, glad i'm in costume tonight.
Sorry you've lost me - and I've no idea who you are!
:rotfl: Happy halloween!I am a Mortgage Adviser
You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
I doubt if any of us phone him it will make things any better. as conrad rightly said woolwich has been like this for a long time, if they were going to get their act together im sure they would have done it by now.
Here's dreaming though!I am a Mortgage Adviser
You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
by the way, my local service centre at woolwich are working on post received on the 16th October today!I am a Mortgage Adviser
You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
I feel like a voice in the wilderness when it comes to the Woolwich - their service was great for the first nine months of this year...I had a remortgage that took 11 days in August. They then got overwhelmed and have been honest enough to acknowledge this.
It is frustrating (I got cut off after 35 mins today) but at least it is 0845 now, not 0870 (local not national rates). Abbey are not too bad locally, MM, one of my RI's did 35% of his cases through them this YTD (too many!) and has no issues.I am a Mortgage Adviser You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
Have always been a bit of a fan of Abbey never ever had a problem with their service standards, they are a company that actually WANT to do business and will bend over backwards to get a borderline case through. No such help with woolwich. Their call centre staff, when you do get through, are tired and disinterested, and they do not take personal responsibility for the case. Abbey go out on a limb, woolwich make you want to hack off your limbs. Personally I do not want to burden my clients with a mortgage with a company who price to achieve a good market share, but don't have the support staff to actually support the level of applications they receive. If the woolwich had any sense, they would scrap woolwich and start again from scratch, new name, new staff and new technology. if they cannot do that then they must pitch themselves to receive less business to offer better service. IMO they are experiencing a slow painful death!I am a Mortgage Adviser
You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
MortgageMamma wrote: »Sorry you've lost me - and I've no idea who you are!
:rotfl: Happy halloween!
You not had a PM from them Lisa asking if you want to try their fabulous suitability letter out?
I feel honoured lol!
Happy halloween to you too - oh just missed it - sorry.I am a Mortgage AdviserYou should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0 -
Yes I have had one but I didnt click on the link as I didnt know who they are and it could have been a virus or something
Did you click it?I am a Mortgage Adviser
You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0
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