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Contents insurance allowing third party repair

edited 30 November -1 at 1:00AM in Insurance & Life Assurance
2 replies 440 views
cimidyuecimidyue Forumite
11 posts
edited 30 November -1 at 1:00AM in Insurance & Life Assurance
I recently wanted to claim for damage to a camera under my Coop Benefits Gadget insurance but their terms say that they arrange the repair (which will involve being without camera for a week or more). There is a local repairer that will give me a quote and repair more promptly but this won't be covered. I haven't much choice in this instance but, as I need a new contents policy and want to be without my camera for as short a time as possible:
Is repair only as arranged by insurer standard for most policies or are there some that allow you to claim on the basis of a local quote?


  • BlibbleBlibble Forumite
    499 posts
    Most policies will offer a third-party repair, as -

    a) It is more cost effective for the insurer, wherein the third-party repairer offers a discounted rate for the regular business
    b) The insurer gets extra information from a third-party repair, including, but not limited to, the pre-loss condition of the item & whether the damages are consistent with what you have advised.

    Your best bet is to read through policy terms, and double-check by calling any which don't explicitly mention repairs at their authorised service centre. There won't be many, though.
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  • cimidyuecimidyue Forumite
    11 posts
    Thanks. This was unfortunately as I expected. I wasn't totally clear that by Third Party repairs I actually meant repair other than through the insurer but you have answered my question.
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