UPVV Window issue, but company out of business?

[Deleted User]

Hi, hoping for some advice, I purchased my home in 2016, the windows were fitted in 2009 and I have the Fensa cert guaranteeing work for 10 years, I’ve noticed that one of the windows has dropped slightly (bay window).

Question is what can I do if the window company went into liquidation in 2015?
Thanks for any advice.

System

who has provided the guarantee and is it insurance backed?
Fensa is just a "competent" person scheme that says your windows comply with building regs, they aren't installers and they don't provide guarantees of anything

[Deleted User]

the_r_sole wrote: »

who has provided the guarantee and is it insurance backed?
Fensa is just a "competent" person scheme that says your windows comply with building regs, they aren't installers and they don't provide guarantees of anything

Ah ok, well I have a warranty from the company but I don’t see how I can claim if they are out of business then?

System

Deleted_User wrote: »

Ah ok, well I have a warranty from the company but I don’t see how I can claim if they are out of business then?

If it's insurance backed then it's the insurance company who would rectify warranty issues if the company is no longer trading

[Deleted User]

the_r_sole wrote: »

If it's insurance backed then it's the insurance company who would rectify warranty issues if the company is no longer trading

Hi thanks but how would I know if it is insurance backed and how to find out please?
For warranty claims it says contact head office but no insurance details, and the head office number is not working.

EssexExile

Deleted_User wrote: »

Hi thanks but how would I know if it is insurance backed and how to find out please?
For warranty claims it says contact head office but no insurance details, and the head office number is not working.

Sounds like it's not insurance backed. We got a certificate from the insurance company that says if the company has disappeared then they will pay for whatever the company would've paid for if they hadn't disappeared.