Orbit Housing the lie continues

missphilippa2890

This email I sent to an unknown alias will give you a breif run down of what has been happening since my last post in March. I am now 3 months without heating or hot water....

I have had no heating nor hot water ( not running from an immersion heater ) since March 2018. I have had appointments booked and cancelled and subsequently a sub contractor ( Swale Heating ) lost there contract the day before a repair was due on my heating. This appointment was on March 28th, even after numerous calls that they would be turning up never did.


I have asked Orbit for all records of the issues but they continue to send Freedom of Information forms which will cost me and not the ICO on myself personally.


I am now in the month of June with no work carried out or progress, and only just to be told the company who fit the Ground Source Heating went redundant 2014. This means for months of appointments, waiting in for contractors to show, contractors showing then ordering parts that non of it was true as the company no longer produced them even before I moved in. They have now suggested that I have electric storage heaters put in but going back on renewable energy as a cheap scape goat to a long term issue isn't going to help me as a tenant. I point blank said I refuse electric storage heaters and I am disgusted how you only admitted this lie. I was told a new ground source heater would mean burying into the foundations of the house and the unit being the size of the cloakroom it is kept in. HOW ON EARTH CAN THIS BE ALLOWED.

I was moved into this property away from DV via my police force, Orbit, and as a side issue I was given nothing in the 24 hours to move here. It has cost me dearly building this home with just a mattress and the clothes on our back alongside maintaining a home with 2 children on Employment Support Allowance due to my PTSD after having to leave work it has cost me in more ways than one. The stress alone has brought what was supposed to be a safe house after being moved here an absolute nightmare. I have not only been lied to for months, but when I first moved in brought up many more issues before I out down carpets and creating a home but they never happened.

Mark Hoyland refuses to speak to his tenants, Orbit themselves refuse to open a full complaints procedure until the issue is resolved this then leads to the housing ombudsman to not get involved until they have opened a complaints procedure.

My final conversation with the Head of Heating at Orbit (who has now taken on my case) was that they need to move me again if I refuse storage heaters ( I have ), after 3 years re building our lives here keeping my children safe I am disgusted that this even allowed. I have received £192 in compensation just for March to April as agreed and the rest to be discussed. After hearing this news I will be looking 1k's, in moving cost, re decorating and stress I cannot even believe that this is happening.

Do you think it will be worth contacting a law firm to help me as I honestly do not know where to go from here? :(:(

davidmcn

missphilippa2890 wrote: »

I honestly do not know where to go from here? :(:(

What about reading and responding to the replies on your last thread?

https://forums.moneysavingexpert.com/discussion/5829771/no-heating-for-6-weeks-housing-association-orbit

HampshireH

Not sure what your looking for here. Many people advised on ypur last post and it just looks like you didnt want to hear it.

If you want to get legal advice then get leval advice. However if you have the ombudsman involved you are best seeing that process through.

On the flip side its hardly weather requiring the heating on.

It sounds like you're refusing to have a source of heating installed because its not your preferred method. If the HA can evidence they have attempted to put a solution in place and you have as you say point blank refused i doubt your legal claim will get very far and could become very expensive for you if a court orders you to pay the HA costs.

G_M

Please see


https://forums.moneysavingexpert.com/discussion/5829771/no-heating-for-6-weeks-housing-association-orbit