Scratches on studio monitor speakers- what to do.

Uk_Warrior

Hello everyone, I hope you are OK and can offer me some advice.

I purchased a pair of JBL LSR305 studio monitors for my home studio, and when I unboxed them and placed them on my desk, noticed there was a few scratches near the tweeter on one monitor.

Now, I wouldn't mind if I purchased these as B stock, but I bought them as new from a well known store online.

I have contacted them via their live chat, and they said they can not help but will pass it to returns.

The thing is, I don't really want to have to return them, as they sound and work great. It's just the scratches. I also am recovering from a serious illness so it will be hard for me to ship it back to them. Really I would like to come to an agreement that one is B stock, and this be reflected in the price.

Where do I stand on this? They were purchased as brand new items, but one has either got past quality control with the scratches, or was a item that had been out of the box before it got to me.

They are small in length, but pretty deep. There is about 5 marks.

Thank you all, Conan.

AndyPix

This isnt a technical question and you are best off posting in the Consumer Rights section.


Welcome to MSE and good luck

Uk_Warrior

AndyPix wrote: »

This isnt a technical question and you are best off posting in the Consumer Rights section.


Welcome to MSE and good luck

apologies, I didn't realise it was the wrong section. I will post there.

esuhl

I believe you can reject the goods for a refund, or request a replacement.


You don't have any rights to get a discount, but you can negotiate with the shop. It's worth coming up with what you think is a reasonable figure and asking them.