Maximus refusing ESA F2F home visit need urgent help please

aimee0763

Cutting a very long story short. Applying for ESA first time in January two letters was enclosed with the ESA50 form requesting a home visit and recording for a ESA F2F assessment. Received Maximus letter for ESA f2f assessment at beginning of April at one of their medical centre. Rang Maximus and told them there was no letter from them to give the reasons why a home visit was not granted. Was told by Maximus the DWP Decision Maker has disallowed the home visit. Rang DWP and told them Maximus said the DM has refused a home visit and and asked the reasons why. Was told by the DWP staff that is was wrong the DWP's DM do not make any decision with regards to home visit nor get involve with F2F assessment that is the job of Maximus their medical contractor. Went back to Maximus and told them what DWP said the appointment was cancelled. Received couple of phone calls from Maximus requesting a letter from the GP to back up the home visit request. GP faxed letter to Maximus stating cannot attend a f2f at a centre due to medical/clinical reasons. Maximus confirmed by phone that they have received the GP supporting letter at the beginning of May 2018 and was told they will send a letter of their decision about the home visit by four different staff.

Received several letters to attend appointments at different dates from Maximus including a phone call to ring them very important and very urgently with regards to a f2f at their centre which was to take place some 3 weeks later strange. Each time received a phone call two days before the appointments due date to cancel appointments because their recording machine is broken and that it will take a very long time before hearing from them. Received another letter last week to attend yet another appointment at their centre at the beginning of July but still received no letter with regards to the home visit whether it has been granted or refused. Non of the cancellation letters stating appointments was cancelled because of broken recording machines it just said appointment rescheduled sorry for the inconvenience. Maximus has on record they've book for a Taxi as their making reasonable adjustment but send no letter stating that fact. New appointment letter had not stated a Taxi has been booked for the appointment it just said please attend 10 minutes before the appointment time.

I'm looking for a template letter with regards to disability discrimination and harassment from Maximus/contractor and a sample letter under the equality act 2010 requesting a home visit with regards to Maximus making reasonable adjustments for a f2f assessment under the equality act.

Any help will be appreciated.

NeilCr

I don't know of any template letters that may help.

There is a general guide to complaints here

https://www.citizensadvice.org.uk/benefits/benefits-introduction/problems-with-benefits-and-tax-credits/complaining-about-the-service-you-ve-received-benefits-and-tax-credits/ - with a link to discrimation.

45002

OP previous Long post.



https://forums.moneysavingexpert.com/discussion/5833945/urgent-esa-need-help-please

aimee0763 wrote:

Cutting a very long story short. Applying for ESA first time in January two letters was enclosed with the ESA50 form requesting a home visit and recording for a ESA F2F assessment. Received Maximus letter for ESA f2f assessment at beginning of April at one of their medical centre. Rang Maximus and told them there was no letter from them to give the reasons why a home visit was not granted. Was told by Maximus the DWP Decision Maker has disallowed the home visit. Rang DWP and told them Maximus said the DM has refused a home visit and and asked the reasons why. Was told by the DWP staff that is was wrong the DWP's DM do not make any decision with regards to home visit nor get involve with F2F assessment that is the job of Maximus their medical contractor. Went back to Maximus and told them what DWP said the appointment was cancelled. Received couple of phone calls from Maximus requesting a letter from the GP to back up the home visit request. GP faxed letter to Maximus stating cannot attend a f2f at a centre due to medical/clinical reasons. Maximus confirmed by phone that they have received the GP supporting letter at the beginning of May 2018 and was told they will send a letter of their decision about the home visit by four different staff.

Received several letters to attend appointments at different dates from Maximus including a phone call to ring them very important and very urgently with regards to a f2f at their centre which was to take place some 3 weeks later strange. Each time received a phone call two days before the appointments due date to cancel appointments because their recording machine is broken and that it will take a very long time before hearing from them. Received another letter last week to attend yet another appointment at their centre at the beginning of July but still received no letter with regards to the home visit whether it has been granted or refused. Non of the cancellation letters stating appointments was cancelled because of broken recording machines it just said appointment rescheduled sorry for the inconvenience. Maximus has on record they've book for a Taxi as their making reasonable adjustment but send no letter stating that fact. New appointment letter had not stated a Taxi has been booked for the appointment it just said please attend 10 minutes before the appointment time.

I'm looking for a template letter with regards to disability discrimination and harassment from Maximus/contractor and a sample letter under the equality act 2010 requesting a home visit with regards to Maximus making reasonable adjustments for a f2f assessment under the equality act.

Any help will be appreciated.

Why do you want a home vist away, what are the medical reasons for wanting a home vist ?






....

poppy12345

The letter from your GP must stated the reasons why a home assessment is needed, but they can still refuse. They could instead offer a taxi, which i have heard happen in the past.

aimee0763

45002 wrote: »

OP previous Long post.



https://forums.moneysavingexpert.com/discussion/5833945/urgent-esa-need-help-please








Why do you want a home vist away, what are the medical reasons for wanting a home vist ?






....

Cannot travel and cannot leave the house due to agoraphobia and panic attacks.

aimee0763

poppy12345 wrote: »

The letter from your GP must stated the reasons why a home assessment is needed, but they can still refuse. They could instead offer a taxi, which i have heard happen in the past.

Yes the GP has stated the reasons why. They must make reasonable adjustments under the equality act 2010. Reasonable adjustments includes home visits which DWP has in their guidance paper.



Will be making a complaint and formally request Maximums for home visits, reasonable adjustment under the equality ac 2010. If they do not they must give their reasons why they believe they have not breached the EQ Act.

aimee0763

NeilCr wrote: »

I don't know of any template letters that may help.

There is a general guide to complaints here

https://www.citizensadvice.org.uk/benefits/benefits-introduction/problems-with-benefits-and-tax-credits/complaining-about-the-service-you-ve-received-benefits-and-tax-credits/ - with a link to discrimation.

Thank you for your reply and link.

pmlindyloo

This may be useful for your complaint:

https://www.citizensadvice.org.uk/global/migrated_documents/corporate/ffw-esa-and-reasonable-adjustments-resource-handoutc-ext.pdf

TELLIT01

45002 wrote: »

Why do you want a home vist away, what are the medical reasons for wanting a home vist ?

....

That is actually none of our business. The GP has provided a supporting letter and as long as it conforms to DWP guidelines for home visit that should be the end of the matter. If it doesn't fit the guidelines then they should advise the claimant of that.

45002

aimee0763 wrote: »

Cannot travel and cannot leave the house due to agoraphobia and panic attacks.

Thank you for posting.


It just helps people a bit more understand you and advise you as best as possible.


Have you tried calling CAB to see if they can help you at all ...






....

aimee0763

TELLIT01 wrote: »

That is actually none of our business. The GP has provided a supporting letter and as long as it conforms to DWP guidelines for home visit that should be the end of the matter. If it doesn't fit the guidelines then they should advise the claimant of that.

Thank you for your support sometime one is too ill to explain everything in details and just wish to have some sort of answer. Your reply helped a lot.