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Good service from John Lewis when buying TV

£!$£&*(£$
£!$£&*(£$ Posts: 29 Forumite
edited 15 June 2018 at 12:04AM in Phones & TV
John Lewis repaired a TV I bought 3 years after purchased.

Comments

  • Cornucopia
    Cornucopia Posts: 16,717 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The forum consensus on TVs is definitely for buying from John Lewis, and also Richer Sounds who offer a similar inclusive 5 or 6 year warranty.

    It's just disappointing that other retailers/manufacturers for other product types do not have similar faith in their own products.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    genau wrote: »
    That's interesting! I just thought to share a positive experience. It's one of those rare occasions where the research really has paid dividends as I'd never expect a good brand to go wrong so soon

    Do they leave a loan TV while they fix yours? If so that is good service.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Colin_Maybe wrote: »
    Do they leave a loan TV while they fix yours?
    I haven't heard of any retailer doing this since the days of Rental TV's.

    Even if paying for a repair out-of-warranty, no repair agent will provide a replacement set in the interim as standard. Any that do would definitely charge extra.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    As above, RS give a 6 year warranty on TV's to all members of their VIP Club.
    No free lunch, and no free laptop ;)
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