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What do I do now?

Hi I put through the generic template from here to Lloyd’s Tsb to reclaim ppi.
I had my credit card number, loan number and my bank account details from then.
They then came back and said they can’t find anything.
I know for a fact these details are right.
What’s my next steps

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    A SAR if you don't believe them.
  • dunstonh
    dunstonh Posts: 120,215 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Are they saying they cant find anything at all or cant find anything that shows you had PPI?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Newbie1170
    Newbie1170 Posts: 21 Forumite
    Sixth Anniversary 10 Posts
    They’re saying they can’t find anything. I had it in my married name which I did put down
  • Nasqueron
    Nasqueron Posts: 11,054 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Did you sent it to Lloyds or TSB? Probably worth trying both just in case it ended up in the wrong place

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • Newbie1170
    Newbie1170 Posts: 21 Forumite
    Sixth Anniversary 10 Posts
    I’m sure I sent it to Lloyd’s. It was from early 2000s
  • dunstonh
    dunstonh Posts: 120,215 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Are you still a customer of Lloyds? They retain details longer for people who still bank with them. But destroy records quicker for those that do not.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
This discussion has been closed.
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