iSupply

Roger_Chant

I to have had a bad experience with iSupply. I signed up for dual supply, gas and electricity and all seemed well until I decided to move to Eon,

For 12 months payments were made monthly by direct debit at an agreed amount for both services.

I regularly gave meter readings on request and when I wanted to. Also there were visits by meter readers.

I on several occasions questioned as to whether the monthly amounts I was paying were okay. I phoned and spoke to the iSupply payments department and 'they' said I was not in debt. Their customer services department were of no use and unhelpful.

Then strangely when I ask to leave to move to Eon I am advised that I owe nearly £700. What a shock! I am then told its because of a 'new' way of measuring usage. Poppycock, it's just a ploy.

I used the Resolver platform (part of MSE) to fight my case.

I have been threatened with court action and external debt collection, presumably to frighten me into paying what iSupply claim I owe. I would happily attend court with the statements I received showing a nil balance for gas usage. What a shambolic outfit.

My case is now with the Ombudsman Service and I would strongly suggest that anyone with a problem with iSupply should do the same.

Would I recommend iSupply? Not in a million years

OpolE

I'm literally in your position right now with isupplyenergy! upon transfer to EDF
Complete negligence! 
What was your outcome?