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Insurance cancelled!
Jon.
Posts: 1 Newbie
I had Buildings insurance with Halifax. On the application I mistakenly stated my house was brick built which it is but it turns out under the hung tiling on the 1st floor it is also timber framed. Two months ago a tradesman ( who turned out to be uninsured) left his handbrake off outside my home. His van crashed into an outbuilding on my land 100 metres from the house. A Halifax claims assessor on visiting the house pointed out my house might have some timber framing. I phoned Halifax and explained and they said it was fine under the same policy but would cost an extra £70 a year which I agreed to pay.
Two days later I am told my insurance was invalid as they wouldn’t have covered it had they known about the hung tile/timber frame despite the fact they had agreed to insure it when I phoned them to explain. Clearly they are just avoiding the claim but do I have a leg to stand on with the ombudsman?
Two days later I am told my insurance was invalid as they wouldn’t have covered it had they known about the hung tile/timber frame despite the fact they had agreed to insure it when I phoned them to explain. Clearly they are just avoiding the claim but do I have a leg to stand on with the ombudsman?
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Comments
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Not until you've been through the Halifax complaints process. As part of your complaint you should ask them for their recording of the call in which they said you would be covered. I'd be surprised if they stick to their guns because with that call the FOS shoud be on your side if it gets that far.0
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