MSE News: TSB opens account and issues debit card to customer who died last year

TSB has apologised after it opened a new current account and sent a debit card to a man who passed away in 2017, in a new blunder which has emerged just days after the bank admitted it had wrongly told companies some of its ex-customers had died...
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'TSB opens account and issues debit card to customer who died last year'
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  • wizzywig27wizzywig27 Forumite
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    Things just go from bad to worse for this bank. How on earth this could happen is beyond me.
  • MchambersMchambers Forumite
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    They do not fail to disappoint do they ?
  • karlie88karlie88 Forumite
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    I genuinely think this TSB saga (once over) can be turned into a feature-length film.
    :grouphug: :D Official MSE canny forumite and HUKD VIP badge member :D :grouphug:
  • wizzywig27wizzywig27 Forumite
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    Waiting for the regulars to come along and try and justify the error and defend the bank.....
  • MchambersMchambers Forumite
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    wizzywig27 wrote: »
    Waiting for the regulars to come along and try and justify the error and defend the bank.....

    Yeah where is Mr TSB ?
    karlie88 wrote: »
    I genuinely think this TSB saga (once over) can be turned into a feature-length film.

    A comedy I assume:D:D. It should get better on Wednesday as Pester is appearing before MPs again.
  • wizzywig27wizzywig27 Forumite
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    I had read on here people had been advised they could go to the FOS , when I asked him he just said that isnt the case and they have 8 weeks.
  • wizzywig27wizzywig27 Forumite
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    Mchambers wrote: »
    Good idea....I will add to my complaint by sending an em to Pester to say I want to switch but I can't in case they advise that I am dead .

    I emailed him, he replied promising me a call back from their head of customer service contact me 'as soon as possible' - granted he didnt give any timescales, but four weeks is a long time.

    Anyway, he has either been sacked or put me on his block list as he hasnt responded to any of my following 7 emails. I gave up at that point. The CSA did make a note of this however.

    Personally I think its not acceptable for the CEO to ignore any email

    And before anyone jumps in asking if I actually think he personally replied - to be honest, I dont care. The email came from his email address and was signed off by him, so thats good enough for me!
  • fun4everyonefun4everyone Forumite
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    They are a joke.

    Must have skimped on testing this new platform before hand. The original timescale given for this "upgrade" in the email I received was 50 hrs. How much time effort and money did they actually put into checking it all worked properly? Cutting corners with peoples finances and getting what they deserve now.
  • ZandermanZanderman Forumite
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    wizzywig27 wrote: »
    Waiting for the regulars to come along and try and justify the error and defend the bank.....

    I've not seen anyone 'defend' the bank or try to 'justify' errors. It's an extraordinary suggestion that anyone would.

    And who are 'the regulars' Aren't you one - you've been here 9 years and posted a lot. That's longer than me and I'd call myself a regular.

    I've seen one regular (you know the one I mean) call another regular, who simply posts factual stuff, 'Mr TSB' but that's just that particular regular doing a bit of childish playground name-calling that he clearly knows is nonsense. That particular name-caller does, interestingly, also post sensible stuff from time to time.

    But back to TSB and people 'defending' them. TSB have messed up. Big time.

    Who, particularly since the initial few days when we all expected (as one would) that it would quickly blow over, has suggested they haven't?
  • MchambersMchambers Forumite
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    Strange how the TSB defenders have gone very quiet \? Where is Mr TSB Valiant Son ? Probably still busy working at TSB to sort out the mess;):rotfl: !
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