Do you accept or go to the Ombudsman

karyn01

Hi All

I have recently just wrote to Cards / Loans etc. I have lots of replies some to say no, some to say yes I had it and how to claim. But Lloyds just deposited money into my bank account, letter came a couple of days later explaining what it was for.

My question is do I just accept what they said or do I take it to the ombudsman? I have no paperwork only card / loan numbers. Neither of these facilities have been used for over 10 years.

I was told by people never to accept the first offer, is this right? or just be happy with the £1500 they have sent!

If I take it to the ombudsman and its rejected is there consequences?

Cheers in advance for any insight!

[Deleted User]

karyn01 wrote: »

I was told by people never to accept the first offer, is this right?

No. People are idiots.

Redress is calculated to a prescribed formula.

If you have evidence they have mis calculated it, let them know.

dunstonh

My question is do I just accept what they said or do I take it to the ombudsman?

And what have they done wrong that you feel the ombudsman needs to mediate on?

I was told by people never to accept the first offer, is this right?

What people told you that rubbish?
The calculati0on is defined by the FCA. Its not a haggling contest.

You would only go to the FOS if you felt the calculation was wrong and the bank were not accepting your reasons for why it was wrong.

karyn01

I thought I would check as not into 'Pub Stall Talk' as I call it. I am more than happy with any payout really, as I didnt know if I would get anything as I have no paperwork.

Thank you all again.