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Unable to contact eBay seller?

I wanted to ask about sizing on a pair of shoes.

When I've tried to contact the (business) seller, eBay says:

'We're sorry we couldn't find an answer for you. Unfortunately, due to the high number of emails this seller receives, they aren't able to respond to your specific question right now. We suggest reviewing the item again to see if your answer is in the seller's listing.'

What's this all about? I've never come across it before. I've managed to find a website for the seller so I can contact them that way but I am a bit confuddled!

Comments

  • soolin
    soolin Posts: 74,977 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    DD265 wrote: »
    I wanted to ask about sizing on a pair of shoes.

    When I've tried to contact the (business) seller, eBay says:

    'We're sorry we couldn't find an answer for you. Unfortunately, due to the high number of emails this seller receives, they aren't able to respond to your specific question right now. We suggest reviewing the item again to see if your answer is in the seller's listing.'

    What's this all about? I've never come across it before. I've managed to find a website for the seller so I can contact them that way but I am a bit confuddled!

    When eBay bought the new rules in about off eBay sales sellers were getting warnings purely when a buyer asked questions about collection or location so many stopped accepting questions to save their accounts.

    It could be that.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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