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Who are IVAL ?
commadus
Posts: 69 Forumite
In a long running Insurance claim with Norwich Union - burglary happened on 2nd January.
They have instructed Crawfords as the loss adjuster. They called out on 23rd July and took eveidence of lost jewelry (original receipts), I had kept broken jewelry boxes and cases but was informed that now as the representative had seen them that I do not need to keep them.
Anyway 3 months later I hear nothing only to find out the person who was dealing with the claim had left and it was just shelved. Also they are saying they do not have the original receipts but will look into this.
They have now also instructed IVAL to value the goods. I do not have any original receipts or the broken jewelry boxes,I only have pcitures I took at the time of the crime (when I got back from holiday)
What can I do?
They have instructed Crawfords as the loss adjuster. They called out on 23rd July and took eveidence of lost jewelry (original receipts), I had kept broken jewelry boxes and cases but was informed that now as the representative had seen them that I do not need to keep them.
Anyway 3 months later I hear nothing only to find out the person who was dealing with the claim had left and it was just shelved. Also they are saying they do not have the original receipts but will look into this.
They have now also instructed IVAL to value the goods. I do not have any original receipts or the broken jewelry boxes,I only have pcitures I took at the time of the crime (when I got back from holiday)
What can I do?
0
Comments
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Hi commadus, can I just say, firstly that I am sorry that you have had to wait so long for anytihng to happen, IVAL are there to unify the work that is done in an insurance claim. If you would like me to investigate further I'm happy to do so... my email address is [EMAIL="rebecca.sibley@norwich-union.co.uk"]rebecca.sibley@norwich-union.co.uk[/EMAIL] and we have a team in my office who have a relationships with the suppliers and can let you know exactly what is happening.
Hope to help
Becca0 -
Hi yer i have had a claim with them , they are terrible . if i didn't get the help needed for some people i would of been stuck with a £120 TV!!!!
anyway hope your claim goes well, and pm me if i can help0 -
Why are you responding to a post dated 26-10-2007?"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0 -
He is promoting his website which sells a help sheet to help you deal with Ival...
The website has no details of the businesses contact telephone number or address which is big no no0
This discussion has been closed.
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