Beware Amazon Subscribe & Save

JK

Do you use Amazon Subscribe & Save? If so double check all the prices. The crooks just overcharged me for 2 items. If you think they charge you the current price then think again. When I queried why something was charged at £5.66 when the product is only £3.96, they said that £5.66 was the price when the order was placed (in this case they're claiming 5th May). I explained that I didn't order it on the 5th May, I subscribed to a monthly delivery some months ago. But no, apparently they "processed" the order way back on the 5th May, even though the item was not actually picked and shipped until today, almost a month later. I've just cancelled all my Subscribe and Save items.

wesleyad

I'd be interested to know if it works the other way, if the price went up since the order would you be charged the lower old price?

Carrot007

wesleyad wrote: »

I'd be interested to know if it works the other way, if the price went up since the order would you be charged the lower old price?

Yes you are.


The next order is processed after you have been delivered so the price sets at that point.


Would be nice if they guaranteed the price would go down like they do with preorders but it is their choice. Best not to order stuff that wildly fluctuates on it!



My main issue is several items going to being no longer available.


Catsan litter 20L for instance. Costs £10/£11 ish in the supermarket. No prime sellers and sellers left at ridiculous prices (chancers much like any marketplace I guess, annoying but hard to police). Funny that there is now an amazon basics equivalent that is the same price but gets bad reviews. No thanks, maybe at 66% of the price.

Autumnella

I don't understand why people would sign up for subscribe and save at all (except for the initial discount, then cancelling afterwards), you never know how much you're going to end up paying each month.

Money_maker

They email at the beginning of the month, you have a few days to cancel or adjust subscriptions before they are delivered on 15th. You are told the price beforehand so there's nothing underhand. I have a number of S&S items and just keep an eye on what the prices are and which items I dont need a repeat delivery of so soon.

Fosterdog

We have quite a few subscribe and save orders set up but as money maker says we get an email a few days before the order goes in and roughly a week before shipping allowing us to amend or cancel the order. Sometimes we find the items cheaper so skip a month or don't need a delivery that soon so push it back a bit but most of the time it is still cheaper.

Carrot007

Autumnella wrote: »

I don't understand why people would sign up for subscribe and save at all (except for the initial discount, then cancelling afterwards), you never know how much you're going to end up paying each month.

There is a generated order when the order is placed so you can see how much you are paying.


Also there is a 5% (or more if you order a lot) ongoing discount, that usually cancels out fluctuations.


So if you really want to save the most you can, as I said items with large fluctuations in price are to be avoided on this method.


Also as ever lazyness and the fact with careful choice of items it's not much difference. I mean the time it would take to look and change is worth something right?

a8ree

Just found this thread as I have just been caught out by this...

Received email for my monthly subscription and logged in a reviewed prices. Bottle of gin was 24 quid - good price....

Received email after dispatch at 28 quid!

I'm going to take this up with my credit card company as Amazon are saying tough luck.

We are disagreeing about when the order was placed. In my opinion that is when I logged in and saw the offer price - not when they decided to ship!