How much would it cost to fix a water penetrated Huawei P20 Pro phone?

JamesFuller

Hi,

How much would it cost to fix a water penetrated Huawei P20 Pro phone? My phone recently got soaked in rain and the water managed to get inside the phone.

I put it in rice for 3 days but no luck. There was water in the front and back of the camera lens but that seems to have gone.

Any suggestions please?

cajef

Duplicate post, see here:-

https://forums.moneysavingexpert.com/discussion/5849751/how-much-would-it-cost-to-fix-a-water-penetrated-huawei-p20-pro-phone

tafelmoneysaver

I think the best you can hope for is a quote for an assessment of the extent of the damage

neilmcl

I thought this phone was supposed to be water resistant, so much for it's IP67 certification.

telemarks

Silica Gel in a sealed bag is much better than Rice. Those little sachets that come in the boxes that electronics come in.


A Nokia 800, submerged in a lake for 3 months, took 4 days to dry out before it would boot, so don't give up yet.

that

telemarks wrote: »

Silica Gel in a sealed bag is much better than Rice. Those little sachets that come in the boxes that electronics come in.

... and some forms of cat litter too https://www.amazon.co.uk/Pettex-Silica-Cat-Litter-Liter/dp/B003TL3WCK/ref=pd_sim_199_3?_encoding=UTF8&psc=1&refRID=K2M1PKVHQEDERH3FFHSR

Frozen_up_north

JamesFuller wrote: »

How much would it cost to fix a water penetrated Huawei P20 Pro phone? My phone recently got soaked in rain and the water managed to get inside the phone.

Any suggestions please?

Costs nothing, it is specified as being IP67 (submerged 1 metre deep for 30 mins). Send it back to the supplier as it failed to meet their published spec.

JamesFuller

telemarks wrote: »

Silica Gel in a sealed bag is much better than Rice. Those little sachets that come in the boxes that electronics come in.


A Nokia 800, submerged in a lake for 3 months, took 4 days to dry out before it would boot, so don't give up yet.

Hi telemarks,

I have one of those silica gel bags.

Do I simply put the phone and the bad in a sealed bag and leave it for a while?

Raxiel

Looking at iFixit, the P20 seems to come apart without too much trouble (no glue). It'll dry out a lot better if you can expose more of the innards (plus you can gently dab away any larger wet spots.)

The last time the Mrs dropped her phone (Nexus 5x) in water I disassembled it completely and gave each component a few passes with a hair-drier on low heat. Paying careful attention to the sockets where ribbon connectors from the screen & cameras connected to the mainboard.
Some water spots remained on the screen (glued together so I couldn't get to them) but a few days use saw those driven off by the operating temperature.

If you don't feel confident opening it yourself you could ask a local repair place to simply tear it down and inspect it, drying it as they go. Should be inexpensive £25-£40 at a guess, but there's no guarantee some component or other hasn't suffered irreparable damage from the water, particularly if the battery has been connected all this time. Then it's anyone's guess how much it would cost to replace those components.

telemarks

JamesFuller wrote: »

Hi telemarks,

I have one of those silica gel bags.

Do I simply put the phone and the bad in a sealed bag and leave it for a while?

If you have kept the silica gel bag in a sealed bag since you got it, then yes.



If its been out in the atmosphere for a while then it may already have reached its moisture capacity . But stick it in with the Rice just in case. Can't harm.



The tip here, is to store all silica you get in a sealed bag, as soon as you get them. Its the boy scout motto in action ...

ChuckMountain

Frozen_up_north wrote: »

Costs nothing, it is specified as being IP67 (submerged 1 metre deep for 30 mins). Send it back to the supplier as it failed to meet their published spec.

Yep agree with you there, the phone was only released in April this year so is it is still well within the 6 month window of Consumer Rights Act. If it has leaked it could well be a manufacturing defect, therefore not fit for purpose and its up to the retailer to proof otherwise in the first 6 months.

I would return it to the retailer and get them to repair\replace it. If its under 30 days old then you could get a refund instead. It's the retailer that is liable not the manufacturer.

What I would not do is attempt any more invasive repairs as that would risk you damage the phone and then it is your fault and you could be liable for the repair cost.