Does proof of posting suffice on eBay?

wishuponastar

I've sold an item on ebay and I had a question about postage. It will fit into a normal envelope as it's similar size and weight to a small postcard.


If I send it 1st class letter and get a certificate of posting from the post office, will this contain a proof of delivery code? Or do I need to send it 'signed for' to get this?


I'm thinking just in case the buyer claims it hasn't arrived, I'm wanting to protect myself to make sure I can enter the number paypal were to ask for if they open a claim (I've been reading this happens so just trying to be prepared).


Thanks.

Browntoa

Signed for if value is greater than £20

eBay only accept track able signed for as proof

wishuponastar

Value is less than £20 so does the proof of posting give you a trackable number if less than £20? But for anything over £20 you need 'signed for'.

powertron

Proof of posting won't satisfy ebay and if the buyer opens an item not received case you would lose it as there would be no trackable number.

However proof of posting should be enough for you to get compensation from Royal Mail if the item does go missing.

Tagatose

The trackable number doesn't work for letters or large letters.

If the letter gets lost with regular 1st Class, the most you'll get in compensation from Royal Mail is £20. It increases to £50 if you choose 1st Class Signed For.

wishuponastar

Tagatose wrote: »

The trackable number doesn't work for letters or large letters.

Thanks but I'm not sure I fully understand, do you mean that even if I send it first class signed for the trackable number won't work to satisfy Ebay? Or do you mean the trackable number on a proof of posting if that exists?


Sorry if it's obvious, i'm just having a brain mush day.

soolin

wishuponastar wrote: »

Thanks but I'm not sure I fully understand, do you mean that even if I send it first class signed for the trackable number won't work to satisfy Ebay? Or do you mean the trackable number on a proof of posting if that exists?


Sorry if it's obvious, i'm just having a brain mush day.

Signed for has proof of delivery - assuming it actually updates, and that will win you an INR claim. Standard large letters or letters currently have no proof of delivery so will not win you a INR, however, you need to weigh up the costs of spending £1.10 on low value items when RM would cover you for loss anyway.

jon81uk

If its under £20, send by normal post and if it is reported as lost then claim from Royal Mail.

wishuponastar

Thanks for all advice, so I fell for the golden rule and sent it by eBay message, person confirmed receiving it so I thought that was okay.


Anyway, the next day I received a host of messages from Ebay, turns out the account was 'compromised' and Ebay have deleted all trace of the item and have opened up a dispute in Paypal where I need to provide proof of posting (which I can't do as I sent it by ebay message).


So i'll need to refund the money as it's 'on hold' by Paypal.
Lesson learnt (the hard way!)

theonlywayisup

wishuponastar wrote: »

Thanks for all advice, so I fell for the golden rule and sent it by eBay message, person confirmed receiving it so I thought that was okay.


Anyway, the next day I received a host of messages from Ebay, turns out the account was 'compromised' and Ebay have deleted all trace of the item and have opened up a dispute in Paypal where I need to provide proof of posting (which I can't do as I sent it by ebay message).


So i'll need to refund the money as it's 'on hold' by Paypal.
Lesson learnt (the hard way!)

How did you send something "that fits in a normal envelope" via Ebay messages?

Was it a code/voucher code?

What account was compromised?

What type of dispute is open in Paypal?

wishuponastar

It was a token/voucher I guess with a unique code on it for a service. It would have fitted in an envelope but I decided to send it by ebay message as that was quicker (big mistake on my part) and lesson learnt.


Ebay said the buyer's account was compromised / hijacked I guess. Therefore it wasn't the genuine buyer of the Ebay and Paypal account. So the real buyer has opened up some kind of case to get his funds back.


I'm not sure what type of dispute is open, when I sign in to PP, it says the funds are 'on hold' and I have until the 8th to reply. Not sure what type that is as I've never had anything like this and I've been told I'm due to get charged £14 even if I refund the buyer which I'm going to do (since it was my own stupid fault sending it by ebay message) but I'm waiting on advice as to what to do next and how to do it.


Have you any suggestions?