MSE News: New TSB blunder as customers receive apology letters addressed to others

bundoran

Shavuot wrote: »

Surely in ALL cases it must also be alongside a correctly addressed letter.

The letters are sent out in white A5 window envelopes.
If the letter does not have the correctly addressed letter, the correct address showing in the envelope window, then any error is by the Royal Mail who incorrectly delivered the letter delivered

The BBC reported that on the first page of the letter was the customers name and address, to which the letter was delivered, but the second page of the letter contained a different customer's name, address, and account details.

I can't post a link because I'm new.

Katiehound

Mchambers wrote: »

I assume the TSB is still very ill. Bless her. I hope she gets better eventually.:D:rotfl:

TSB is not 'her.' It's a him- with man flu!
Beginninmg to wonder if they will ever get their act together!
Did fill in a survey for them yesterday- it was anonymous- wanted to say some quite rude things, but refrained!!

Lungboy

Not an apology letter, but I received a letter from TSB confirming my lump sum mortgage payment. All good, except I also received a second, separate letter, also about my lump sum payment, but with a completely wrong account number.

Mchambers

Katiehound wrote: »

TSB is not 'her.' It's a him- with man flu!
Beginninmg to wonder if they will ever get their act together!
Did fill in a survey for them yesterday- it was anonymous- wanted to say some quite rude things, but refrained!!

Have you a link for the survey as I am sure that there are many that would like to complete it. They will not be so refrained.

maxximus75

I've had seven complaint apology letters so far........lol

Mchambers

maxximus75 wrote: »

I've had seven complaint apology letters so far........lol

3 more than me.

I see Pester is appearing before MPs on Wednesday.

Katiehound

sorry- no don't have a link to the survey.
It appeared in my in-box. Have deleted the link...oops. As it was anonymous probably wasn't that useful anyway!

Zanderman

Mchambers wrote: »

Have you a link for the survey as I am sure that there are many that would like to complete it. They will not be so refrained.

Katiehound wrote: »

sorry- no don't have a link to the survey.
It appeared in my in-box. Have deleted the link...oops. As it was anonymous probably wasn't that useful anyway!

If it was the same survey I filled it it was part of a confidential user panel system, so not only unavailable for others but not something we should even be mentioning, as it was strictly confidential.

wizzywig27

maxximus75 wrote: »

I've had seven complaint apology letters so far........lol

Seven more than me

Katiehound

Zanderman wrote: »

If it was the same survey I filled it it was part of a confidential user panel system, so not only unavailable for others but not something we should even be mentioning, as it was strictly confidential.

Well I'm not part of a confidential user panel- it was just an e-mail.
I certainly haven't signed a confidentiality clause with any bank- to my knowledge! (Maybe it's buried in the teeny weeny print)