hotels.com - no support with double-booking, won't refund replacement room

On_The_Ball

Just a quick update - Customer Services persisted with their "get lost" response. I escalated it to Consumer Relations who called me two days later to refund me IN FULL, and gave me a £90 voucher for my trouble.

Thanks for the advice all, it's much appreciated.

mattyprice4004

Thanks for letting us know the outcome. What a great result!